Service is Standard… Isn’t It?
In today’s world, especially on the commercial side, you hear about service all the time. Every service company likes to promise the best service plans at the cheapest price. In most cases, you get what you pay for. However, that expensive equipment maintenance plan may not be the best either. So, how do you ensure that you get the best service possible to keep your operation running smoothly at the best price?
First, get several bids and compare them closely. During your search you will hear about preventative maintenance, technician response time and machine uptime (to name a few), along with some relatively new services offerings like remote monitoring. All are critical and sound great, but are you really getting the quality and response you expect for the money? For example, what’s the point of fast arrival at your facility if the technician lacks experience to repair the device or machine quickly? In some cases, “quick” or “fast” may mean the next day or longer. You paid for “preventative maintenance”, but have you ever validated what is being done during that inspection? How long did the inspection take and what exactly did the technician do?
When shopping for an equipment maintenance plan, here are 8 critical things to ask yourself…
Service is standard, right? Not even close. Do your homework, spend wisely and you can end up with the plan that fits your unique needs and doesn’t break the bank.
At Bell and Howell, we work with companies to create customized service plans with tenured technicians to fix unique business needs. Let us know how we can help you maximize uptime for your operation.