Around-the-Clock Support from the Best in the Business
Becoming an award-winning customer support team takes dedication, empathy, and drive. Our team has all three – plus they’re rigorously trained and knowledgeable about Bell and Howell and other leading OEMs, further providing confidence to our customers. Call on us to solve issues, process service requests, answer shipping questions, and more.
Whether you need consulting, troubleshooting, or repairs, our unmatched 24/7 customer service center is open when you are.
Help, Parts, or Service Wherever You Are
Get help or advice when you need it, where you need it. With more than 800 technicians and 400 part-stocking locations nationwide, we’re here for you wherever “here” may be.
Remote Monitoring for Immediate Diagnosis
We’re redefining proactive service with our remote monitoring and repair solutions, identifying and fixing anomalies before they become major issues.
WHAT COMES WITH A NATIONALLY RECOGNIZED CALL CENTER?
No Automated Phone Support – Ever
Automated answering services and lengthy menu trees don’t cut it at Bell and Howell. Our first priority is directing you to a live agent and network operations center no matter when you call. If a live agent isn’t immediately available to take your call, you can hold, leave a message, or send an email for prompt attention to your inquiry.
White Label Service to Your Specifications
If you’re an original equipment manufacturer who doesn’t want the headache of handling 24/7 support, we’ve got your back. Our call center takes inbound service calls from a range of OEMs while simultaneously serving as a central hub to our technicians in the field. Provide first-class operational support to your customers without adding an entire division to your company.
Explicit Escalation Procedures for All Customers
You shouldn’t have to wait for solutions. We’re committed to resolving your issue within two hours – and on the off chance it doesn’t happen, we’ll swiftly escalate it to a senior executive. If an on-site resolution is needed, a technician will arrive at your site within a four-hour window.