Unlocking a New Service Model with IoT and Analytics

RESOURCES // BLOG // UNLOCKING A NEW SERVICE MODEL WITH IOT AND ANALYTICS

4 Min Read

Unlocking a New Service Model with IoT and Analytics

Four key analytics sophistication markers and critical steps you should take to reach service excellence.

1. Descriptive Analytics – “What Happened?”

Descriptive Analytics is perhaps the simplest form of analytics, but its importance cannot be overstated. The objective of descriptive analytics is to answer the question, “what happened?”. This question is answered by looking at the data and analyzing past events, typically over time, and then summarizing the events using basic statistics and visualization.

2. Diagnostic Analytics – “Why Did it Happen?”

Diagnostic Analytics takes one step further, answering, “why did it happen?”. This second level of analytics sophistication measures historical data against other data. This measurement helps identify anomalies, discover patterns, determine correlations and causal relationships, and helps uncover hidden stories in the data. Diagnostic Analytics offers limited actionable insights as it only looks to understand causal relationships.

3. Predictive Analytics – “What is Likely to Happen?”

Next, we pivot from looking backward to using data to try and determining what is likely to happen in the future. By laying down a foundation of the first two analytical steps, we can accurately determine the probability of a specific future event. We use this advanced level of analytics define and automate preventative maintenance checkups on production equipment. Predictive Analytics allows businesses to minimize equipment downtime and keep their equipment running optimally.

4. Prescriptive Analytics – “Which Action to Take?”

Prescriptive Analytics further builds upon the results of the previous three analytical stages. Using data optimization, algorithms, machine learning, and artificial intelligence techniques, we can use data science to determine what has happened to the piece of equipment. It can also help us find the root cause behind the issue, what might happen in the future and the best course of action or strategy. Having a plan in place can help us to prevent the problem in the future potentially.

Transforming to a Proactive Service Approach

A majority of today’s analytics efforts are simple descriptive analytics, i.e., creating reports and dashboards. By automating this portion of data gathering and analytics, you can build skill sets and infrastructure needed for more sophisticated, high value analytics and insights. Providing customers with the prescriptive insights needed to enhance operational efficiency and internal service efficiency is a win-win for everyone.

So how did we at Bell and Howell get there? Here are four key insights that contributed to our success.

1. Understand Your Goals

Perhaps the most critical step is to set your goals and know the path to achieving them. We decided early on that the best way to achieve creating a proactive service model was to digitally transform our service organization with IoT and analytics. We spent a significant amount of time researching and creating our short-term goals with a clear route towards achieving long-term success. While it is possible to achieve goals, even when there is no clear path, it typically comes with a high impact to time, resources, and potential program failure. Do your research and invest upfront in the time and team you need to map out the most efficient way forward.

2. Invest in a Plan and Digital Technology

Once you have determined your short-term and long-term goals, create a plan of action and align it with your overall company strategy. This plan should include:

  • Acquire necessary digital platforms and partnerships
  • Identify potential roadblocks and remedies
  • Establishing success metrics and milestone markers

One significant investment that we made was to partner with key digital players to create an IoT platform we now call Remote360. This comprehensive platform enables us to remotely monitor, diagnose, and even repair connected equipment in real-time. It also enables us to:

  • Automate work order creation with algorithms, data optimization, and AI-ML
  • Escalate automatically to Level 2 remote fix and Level 3 tech dispatch
  • Reduce overall service costs

3. Break Down Silos and Start Small

The next major step we took was to start small and then test, test, test. One way that we were able to ramp up our transformation quickly was to avoid having siloed pilot cycles. We started with a small project and ensured it was successful.  We communicated the small successes across the company to get more buy-in and were able to broaden the application of the technology.  We were able to scale quickly from there.

4. Inspire Leadership to Invest in a Digital Transformation

Getting commitment from your leadership is crucial to the long-term success of your digital transformation. For us, our CEO, Larry Blue, is a true champion of analytics and IoT. He sees our digital strategy as an integral part of Bell and Howell’s vision as a technology-driven, data-powered, services-first organization. His vision and understanding helped us justify putting more time and resources into creating the infrastructure and acquiring the skill sets needed to produce more sophisticated, high-value analytics and insights.

The journey to becoming a proactive, data-driven service organization can be a long and arduous one. The intrinsic and extrinsic benefits can help ensure the long-term success and scalability of your service organization. Taking the time to solidify a plan, invest in the technologies and infrastructure are crucial, but having your leadership behind you goes a long way. Our digital transformation is still very much a work in progress, but we have made tremendous strides. Today, we have nearly 2,500 connected machines and are adding more units every day.

To learn more about how we’ve transformed our service business through IoT and Analytics, check out this presentation. Our VP of Analytics & Data Science, Dr. Haroon Abbu, presented our case study at the 2020 Field Service Connect Virtual Summit titled, Transforming Legacy Service Business Through IoT and Analytics.”

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8 Things to Know Before Choosing an Equipment Maintenance Plan

RESOURCES // BLOG // 8 THINGS TO KNOW BEFORE CHOOSING AN EQUIPMENT MAINTENANCE PLAN

< 1 Min Read

8 Things to Know Before Choosing an Equipment Maintenance Plan

In today’s world, especially on the commercial side, you hear about service all the time. Every service company likes to promise the best service plans at the cheapest price. In most cases, you get what you pay for. However, that expensive equipment maintenance plan may not be the best either. So, how do you ensure that you get the best service possible to keep your operation running smoothly at the best price?

First, get several bids and compare them closely. During your search you will hear about preventative maintenance, technician response time and machine uptime (to name a few), along with some relatively new services offerings like remote monitoring. All are critical and sound great, but are you really getting the quality and response you expect for the money? For example, what’s the point of fast arrival at your facility if the technician lacks experience to repair the device or machine quickly? In some cases, “quick” or “fast” may mean the next day or longer. You paid for “preventative maintenance”, but have you ever validated what is being done during that inspection? How long did the inspection take and what exactly did the technician do?

Service Plan Checklist

When shopping for an equipment maintenance plan, here are 8 critical things to ask yourself…

  1. How close is my local technician? Is there more than one who can support my product?
  2. Do they have a response time guarantee? If so, what is it?
  3. Does this company offer 24/7 response services? Be careful here. Many say yes, but unless you pre-arrange and pay a stand-by fee you do not necessarily have access to that service. The best service companies offer 24/7 access and only charge you when that service is used.
  4. Who are the other customers? Is there anyone locally I can speak with? Get contacts and numbers to call for a reference. Most companies will happily share details on their experience.
  5. Can I get a pre-work check-off sheet? Get a copy of the Preventative Maintenance plan and review it in detail with your technician prior to doing the work. A good inspection is far more than making the machine look good, there are many calibrations to be checked and parts to be replaced.
  6. How does the service company manage parts inventory? Do they know the normal operating life of a part so they can proactively replace them before they fail? This one item can have the largest impact on machine availability and optimum performance.
  7. Does the service company offer remote monitoring? If yes, great. But can they repair a machine remotely as well?
  8. Am I buying too much service? The service company may offer “the works”, with unlimited calls, multiple inspections and covers everything in your production facility…but do you need all that? You know your production volumes and if you have a back-up machine or maybe more time to get the work completed, a more “Limited” agreement may be a better fit and can save you thousands of dollars.

Service is standard, right? Not even close. Do your homework, spend wisely and you can end up with the plan that fits your unique needs and doesn’t break the bank.

At Bell and Howell, we work with companies to create customized service plans with tenured technicians to fix unique business needs. Let us know how we can help you maximize uptime for your operation.

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Reconditioning Services: A Makeover for Your Machine

RESOURCES // BLOG // RECONDITIONING SERVICES: A MAKEOVER FOR YOUR MACHINE

< 1 Min Read

Reconditioning Services: A Makeover for Your Machine

The term “one size fits all” rarely stands true in any scenario. But, in the industrial automation market, it’s never the case. Each business has its own set of unique needs – and budgets – when it comes to equipment and its reconditioning services. With evolving technology, challenges arise in finding new parts for legacy systems. This forces companies to either replace old equipment or add new solutions to meet growth and capacity needs. Aside from costly, this process can also disrupt your operations, which results in unplanned downtime, increase in labor hours and more.

Save Your Machines and Your Money

Thanks to innovative reconditioning services, you don’t have to say goodbye to outdated or underperforming equipment. Just like you wouldn’t have to buy a new computer to update it to the latest OS, you can upgrade your industrial equipment to enhance speed, performance or capabilities. At Bell and Howell, we provide several levels of Product Reconditioning Services. The first tier of our service offering is Field Change Orders (FCO). Here, we custom-engineer solutions that let customers optimize their systems with new technologies or functions. For example, we can outfit production mail solutions with enhancements like quality control through end-of-process vision systems. When new, refurbished or remanufactured may not be the right answer, FCOs let you extend the life of the equipment you already own. Specialists perform FCOs on your equipment at your facility to minimize downtime and avoid hefty shipping costs. While our roots lay in mail production systems, we are also the trusted partner to manufacturers in other industries including wide-format printing, robotics and industrial packing equipment. We can perform FCOs on both Bell and Howell-manufactured solutions as well as equipment from other OEMs. Learn more about FCOs and Bell and Howell’s other Product Reconditioning Services (PRS), or contact us today to find out how we can help customize a solution to meet your specific equipment needs.

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Bell and Howell’s Equipment Reconditioning Services

RESOURCES // BLOG // BELL AND HOWELL’S EQUIPMENT RECONDITIONING SERVICES

< 1 Min Read

Bell and Howell’s Equipment Reconditioning Services

Bell and Howell’s service division offers an extensive portfolio of services, one of which are our variety innovative equipment reconditioning services.  Our highly skilled engineers and technicians are specialized in performing equipment reconditioning, field equipment upgrades (FCOs), and inspections that ensure that valuable equipment is running efficiently and providing the productivity and revenue streams customers’ desire. 

Refurbishments

Bell and Howell’s service division offers an extensive portfolio of services, one of which are our variety innovative equipment reconditioning services.  Our highly skilled engineers and technicians are specialized in performing equipment reconditioning, field equipment upgrades (FCOs), and inspections that ensure that valuable equipment is running efficiently and providing the productivity and revenue streams customers’ desire. 

Field Change Orders

Our teams can take outdated or underperforming equipment and perform necessary upgrades allowing customers to optimize their systems with new technologies or functions. By extending the life of the equipment by upgrading obsolete or inefficient solutions, we reduce expenditures on new equipment, increase production efficiency, and grow profitability. Our teams who lead FCOs work together with our customers, with most FCOs performed on-site, ensuring that downtime in minimized and that changes are completed quickly. 

Three Service Tiers

We provide customers with three levels of reconditioning services. With a dedicated project planning team, we are our customers’ trusted partners from their initial equipment purchase, to technical support and equipment reconditioning or remanufacturing. While a lot of our focus is on servicing mail production systems, we also provide reconditioning programs to adjacent industries, from robotics, wide-format printing, and more.

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How Our Field Service Management Helps Our Customers

RESOURCES // BLOG // HOW OUR FIELD SERVICE MANAGEMENT HELPS OUR CUSTOMERS

< 1 Min Read

How Our Field Service Management Helps Our Customers

In March of this year, Bell and Howell made the switch from SAP to FSM – our own field service management system. This decision has produced tremendous results, not only in our ability to support our technicians in the field but in our capacity to better serve all transactional mail customers and our entire service division.

Here are the Top 4 Reasons why:

1. More Intelligent Service

With our advanced FSM tools, we have shifted further towards more predictive maintenance measures vs preventative methods. With more accurate data and tools at our disposal, we can now better service equipment in the field and better understand the unique needs of each one of our customers.

2. Improved Response Times

The system also has the capability to recognize the best possible solutions and which technicians are equipped to conduct the service call. The FSM intelligently gauges the current workload of available technicians and automatically notifies the technician trained and prepared for the call. This greatly increases our response and completion times.

3. Customer Reporting Enhancements

Keeping our customers informed about service status, technician schedules, parts, and more, is a huge priority for us. With FSM, we have implemented better tools to help document our processes and are continually looking at ways we can further keep customers in the loop.

4. New Web Portal

With the launch of FSM, customers now have the option to place service calls directly through our web portal – a feature that has been found useful by many of our mail customers. Our excellent customer support teams are available 24/7 no matter how you place a service request, offering you the convenience and confidence you need to efficiently operate your business.

To learn more about the various services we can offer your business, reach out to your account representative or visit us here

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Assessing the True Cost of Operational Downtime

RESOURCES // BLOG // Assessing the True Cost of Operational Downtime

Automated Equipment Services, Production Mail < 1

Assessing the True Cost of Operational Downtime

Despite innovations in print and mail production, operational downtime still hurts productivity and profit.

If an employee works a little longer, they can fix minor interruptions in output that come from equipment failure. But when that downtime stretches to hours and days, the loss can hurt permanently.

To assess the true cost of operational downtime, Bell and Howell conducted a study to examine the concerns with respect to operational downtime in print and mail.

More than 625 professionals in commercial mail operations participated in the study, reporting their issues related to downtime. The questions assessed their primary concerns regarding operational downtime, as well as the number of incidents of downtime they faced in a typical year. Furthermore, participants also shared how downtime negatively impacts their customer experience. Plus, how they combat, or plan to combat it, with preventative maintenance and other proactive efforts.

Key Findings from the Study

More than 80 percent of respondents of the study belong to a mail presort operation, while close to 46 percent are from a company with more than $10 million in annual revenue.

Operational Downtime

It’s interesting to note that idle employees was the biggest concern when dealing with operational downtime. And just as downtime can be minimized with a good maintenance program, so can idle time with good workflow management tools. Respondents also noted customer satisfaction as the primary concern when it came to operational downtime.

Downtime Incidents

When asked to report the number of downtime incidents within the past 12 months, more than 54 percent responded with more than three. Additionally, almost 61 percent reported between two to six hours of average duration of downtime incidents at their operation. Interestingly, more than 52 percent reported that zero to six hours is the maximum length of downtime per incident they are willing to tolerate before it negatively impacts their customer experience. Having a successful preventative maintenance program outweighs the cost of unscheduled downtime. Additionally, an overlooked benefit of a contracted maintenance program is reduced downtime due to the recognition of components being obsolete.

Preventative Maintenance

The goal of a successful preventative maintenance program is to establish consistent practices designed to improve equipment performance and safety. More than 66 percent of respondents reported that they had preventative maintenance performed more than four times a year.

Data Protection and Recovery

Operational downtime poses a major threat to business continuity for mail operations of all sizes. That is why many print and mail operations are turning toward data protection and recovery to backup and restore their operational data and system configuration. More than 61 percent of respondents reported that they average backing up their system configurations between one and four times a year.

Optimal Efficiency

The ability to run a successful business relies on their equipment’s operating at optimal levels. More than 47 percent of respondents rated their critical equipment’s optimal efficiency as average, as compared to new. Additionally, more than 52 percent rated their critical equipment’s optimal efficiency as average when compared with others in the industry.

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How We’ve Accelerated Our Service Digital Transformation During the Pandemic

RESOURCES // BLOG // HOW WE’VE ACCELERATED OUR SERVICE DIGITAL TRANSFORMATION DURING THE PANDEMIC

< 1 Min Read

How We’ve Accelerated Our Service Digital Transformation During the Pandemic

Learn about the key technologies and strategies used to improve the customer experience and bottom line during the global crisis

October 27, 2020

2020 has been wrought with challenges, especially for the field service industry. With the pandemic wreaking havoc on every industry, more pressure was put on essential industries like retail, grocery, supply chain and mail manufacturers. The use of remote support services has skyrocketed to ensure that these industries continue to provide essentials to their customers and keep the economy moving forward.

Being a service and support provider for several major essential industry players, when the pandemic hit, we shifted more focus on our service organization’s digital transformation. We recognized the value that beefing up our remote support service capabilities would bring to ensuring our customers’ organizations never falter when it matters most.

This digital transformation acceleration was also a major theme at the 2020 Field Service Virtual Summit & Expo, where cross-industry service and support leaders were brought together to share their successes, challenges, and experiences building world-class operations during this unprecedented year.

Bell and Howell’s own Vice President of Analytics & Data Science, Dr. Haroon Abbu, shared our digital transformation story as a keynote panelist for Key Technologies Field Service Organizations Should Be Investing in Today to Ensure Business Continuity and Growth in a Post-Pandemic Economy session.

Watch the one-hour panel session to learn about how we’re using technology to improve our remote support service. Enabling us to fix over 70% of service calls remotely and boast a 92% first-time-fix rate on connected machines.

Accelerating Digitalization to Help Essential Businesses

Coming from our own experience and from the panelist, one thing is certainly clear; companies are accelerating the shift towards the digitalization of their customer interactions. They’re fast-tracking this effort by connecting equipment, empowering their field service technicians with real-time diagnostic reports and insights on machine conditions, and even remotely assisting when needed. Customer expectations have not waned at all during the pandemic. In fact, they’ve risen, especially for essential businesses.

We began our digital transformation journey almost three years ago, which has put us ahead of the curve during the pandemic. Our Remote 360 platform, an IoT-enabled remote monitoring, diagnostic, and repair solution, monitors connected equipment 24/7, and provides alerts and work orders in real-time.

This platform also enables our network operations center (NOC) to perform remote diagnostics and repairs. Automated escalations are built-in for “roll the truck” on-site repair when required. This Remote360 technology has helped tremendously in servicing our essential business customers, especially in the retail, grocery click-and-collect, and production mail industries during the pandemic.

Optimizing Remote Support Service Performance During the Pandemic

We’ve continued to onboard more and more machines to our remote monitoring platform, even during the pandemic, which we think further validates our technology for deployment at scale. We have rolled out new and innovative visualizations and insights to identify fleet-level service issues and proactively respond to problematic machines.

We continue to assess the data we are collecting—whether it’s service data, engineering spec data, product performance data, or utilization data — and share the insights with our techs, engineers, and customers, even in real-time. This proactive exchange of real-time information enables a paradigm shift from a break-fix mindset to that of a continual proactive maintenance mindset.

Going Virtual for Training

The use of augmented reality and new methodologies for training is both an industry hot topic discussed during the same panel at thee 2020 Field Service Virtual Summit and something that we at Bell and Howell have also working on.

At the onset of the pandemic, we rapidly ramped up our remote learning capabilities. Within three weeks, we successfully migrated 95% of our in-person training to instructor-led virtual learning. Utilizing this training methodology, we can train our technicians on new original equipment manufactured (OEM) products faster and more efficiently. This has helped us climb the revenue curve faster than traditional training methods.

The New Normal

As businesses navigate through the pandemic and find ways to fortify and move their businesses forward, they must understand what their data is telling them, both in the industry and under their roof.

To learn more about Bell and Howell’s digital transformation and how we’ve leveraged data to become a next-generation service provider, check out Bell and Howell’s Case Study, Presented at the 2020 Field Service Virtual Summit & Expo by Dr. Haroon Abbu: Transforming Service Business through IoT and Analytics.

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‘Tis the Season to Avoid Equipment Downtime

RESOURCES // BLOG // 'Tis the Season to Avoid Equipment Downtime

< 1 Min Read

Retailers, Take Steps Now to Run Full Speed During the Holidays

Equipment downtime: not a phrase you want to hear any time soon. Especially if you manage a piece of equipment critical to your company’s success. An out-of-service machine is always a problem, but if this happens during your “peak” business operating period, such as the end of year holidays, it can hurt twice as much.  Just ask your customers…

Some may think, “what happens, happens,” but you can take simple proactive measures now to avoid downtime and ensure your equipment runs when you need it most.

Update Today, No Equipment Downtime Tomorrow

As you approach your busy season, touch base with your service provider. Check that they have completed preventative maintenance work, thoroughly inspecting your equipment for any possible problems and calibration issues.

Important note: have the inspection performed close to your busy period, but not too close.  You want time to make sure the system returns to expected performance after they complete the work.

Next, check to see if your service provider can remotely monitor your system. If so, they can capture issues before they happen. Proactive instead of reactive care is critical to fixing problems before it hits your operation.

Use your data! Many collect tons of data on product performance, but so few actually use it. Today, data analytics tell you an incredible amount of important information regarding equipment performance, including details on service history. Some equipment may show a minimal risk and consistently high uptime, while others could show higher risk where serious plans are needed to avoid a potential disaster. A good service provider will collect this data and use it well.

Lastly, you should arrange a faster response time with your service provider during peak periods. This ensures you and your equipment receive a top priority response. An elevated response time may carry a higher price tag, but machine performance when needed most helps boost customer satisfaction.

A Stronger Season Starts Now

Equipment downtime can seem scary, especially during the holidays. But, with proper planning, you can limit your risk and most importantly, keep your customers happy.

Want to keep your operation up and running throughout this busy season? Let us know how our 24/7/365 service team can help.

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Service is Standard… Isn’t It?

RESOURCES // BLOG // SERVICE IS STANDARD… ISN’T IT?

< 1 Min Read

Service is Standard… Isn’t It?

8 Things to Know Before Choosing an Equipment Maintenance Plan

In today’s world, especially on the commercial side, you hear about service all the time. Every service company likes to promise the best service plans at the cheapest price. In most cases, you get what you pay for. However, that expensive equipment maintenance plan may not be the best either. So, how do you ensure that you get the best service possible to keep your operation running smoothly at the best price?

First, get several bids and compare them closely. During your search you will hear about preventative maintenance, technician response time and machine uptime (to name a few), along with some relatively new services offerings like remote monitoring. All are critical and sound great, but are you really getting the quality and response you expect for the money? For example, what’s the point of fast arrival at your facility if the technician lacks experience to repair the device or machine quickly? In some cases, “quick” or “fast” may mean the next day or longer. You paid for “preventative maintenance”, but have you ever validated what is being done during that inspection? How long did the inspection take and what exactly did the technician do?

Service Plan Checklist

When shopping for an equipment maintenance plan, here are 8 critical things to ask yourself…

  1. How close is my local technician? Is there more than one who can support my product?
  2. Do they have a response time guarantee? If so, what is it?
  3. Does this company offer 24/7 response services? Be careful here. Many say yes, but unless you pre-arrange and pay a stand-by fee you do not necessarily have access to that service. The best service companies offer 24/7 access and only charge you when that service is used.
  4. Who are the other customers? Is there anyone locally I can speak with? Get contacts and numbers to call for a reference. Most companies will happily share details on their experience.
  5. Can I get a pre-work check-off sheet? Get a copy of the Preventative Maintenance plan and review it in detail with your technician prior to doing the work. A good inspection is far more than making the machine look good, there are many calibrations to be checked and parts to be replaced.
  6. How does the service company manage parts inventory? Do they know the normal operating life of a part so they can proactively replace them before they fail? This one item can have the largest impact on machine availability and optimum performance.
  7. Does the service company offer remote monitoring? If yes, great. But can they repair a machine remotely as well?
  8. Am I buying too much service? The service company may offer “the works”, with unlimited calls, multiple inspections and covers everything in your production facility…but do you need all that? You know your production volumes and if you have a back-up machine or maybe more time to get the work completed, a more “Limited” agreement may be a better fit and can save you thousands of dollars.

Service is standard, right? Not even close. Do your homework, spend wisely and you can end up with the plan that fits your unique needs and doesn’t break the bank.

At Bell and Howell, we work with companies to create customized service plans with tenured technicians to fix unique business needs. Let us know how we can help you maximize uptime for your operation.

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Breathing New Life into Equipment

RESOURCES // BLOG // BREATHING NEW LIFE INTO EQUIPMENT

< 1 Min Read

Breathing New Life into Equipment

OCT 18, 2018

Should you buy new or keep your old equipment? For some organizations, investing in new machinery may not always be the best answer. Long-term questions about mailing volumes and workload play a vital part in this decision, but what are your options? What is the ROI? These are critical questions many managers face as they determine the next phase of their mailing environment. Fortunately, there are several options for your aging fleet, including complete machine rebuild, refresh, or refurbished equipment.

In many cases, rebuilding equipment provides a more affordable option. Here, you can access significant cost savings and enable equipment to run efficiently for many more years. Most service organizations will also recognize a rebuild as a fresh start. This allows for additional service savings to further reduce your cost per piece. As part of a machine rebuild, you can also choose to install newer technical upgrades. These ensure your machine not only looks new, but also performs with greater integrity or increased throughput.

Buy Refurbished Equipment, Save Big

Looking beyond the benefits of rebuilding an aging fleet, what about simply buying a used or rebuilt machine instead of a new one? Another option many companies may not always hear about is whenever a new piece of machinery is installed, the preceding machine is usually acquired and stored by the manufacturer. These older machines can be rebuilt and made to look and operate like new for a fraction of the cost. This may be the most beneficial option for a company that may want newer technology but not have the budget for it. Think you cannot afford that new unit? Think again.

Breathing new life into your aging equipment may not be necessary for some companies. But, for those that can take advantage of their options, great solutions exist to keep your equipment running and looking like new. Bell and Howell offers all of these services and, in some cases, we stock rebuilt machines in-house that are ready to ship. Couple this with a world-renowned service program, and you will remain competitive for years to come.

For more information about this program, please reach out to your local sales associate and don’t forget to tell them…Service sent you!

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