Remote Monitoring and Repair: Customer Service at the Speed of Light

Remote Monitoring and Repair: Customer Service at the Speed of Light July 19, 2018 In today’s demanding, fast-paced market, the delivery window for service technicians to arrive and perform equipment repair has grown smaller and smaller. Gone are the days of waiting until tomorrow. Many will not accept “same day” or even 4-hour response times. […]

Focusing on the Promise of Robotics

Focusing on the Promise of Robotics JANUARY 30, 2017 Many people, including some very famous inventors and intellectuals whom I admire, are afraid of automation. Perhaps they’ve read too many sci-fi stories or seen too many movies where robots take over the world. Or perhaps they’re concerned about the very real issue of job displacement, […]

Looking Ahead: Predictive Maintenance

Looking Ahead: Predictive Maintenance SEPTEMBER 13, 2016 Even with preventative maintenance being the gold standard across most industries, some are now looking into predictive maintenance and its capabilities. For starters, predictive maintenance does not revolve around experience and time, but rather documented impact of production on the equipment. Industries claim it as a data-driven method […]

The Value of Preventative Maintenance – the Internet of Things

The Value of IoT Preventive Maintenance: Internet of Things JULY 25, 2016 The term, “if it’s not broken, don’t fix it,” still applies to many organizations. And yet, for many years, IoT preventive maintenance has been the gold standard across industries. The goal of a successful preventative maintenance program is establishing consistent practices designed to […]

Technology As a Service: A Different Approach

Technology As a Service: A Different Approach  JUNE 30, 2015 When you hear the term “service” in the electromechanical fields, most people would envision a blue-collar professional who may be very adept at his job but has limited experience and/or education. He shows up, does the job, and departs. It’s a very reactive, task-centered approach […]

The Value of Customer Communications

The Value of Customer Communications APRIL 17, 2015 Many organizations in mature industries don’t recognize the value in customer communications. Telecom, insurance, finance, banking and print-for-pay service bureaus lag behind. Mature industries expand via mergers and acquisitions, resulting in bolted-on business applications. These can, in turn, complicate the communication and marketing processes. These bolt-ons exist […]