Durham, N.C.– Bell and Howell has been honored with the Best Service & Support Strategy Team Implementation Award at Field Service Next West, held in San Diego. The award recognizes the company’s ability to drive measurable improvements in service operations through the effective integration of data, technology, and operational strategy.
The recognition underscores the impact of SmartOps Dispatch, Bell and Howell’s real-time service orchestration capability. Designed to optimize how field activity is planned, assigned, and managed, SmartOps Dispatch enhances operational visibility, accelerates response times, and ensures consistent performance across complex service environments.
By aligning people, processes, and technology, Bell and Howell empowers organizations to move beyond reactive service models and adopt a more coordinated, data-driven approach. The result is stronger accountability, increased technician productivity, and a more reliable customer experience.
“This recognition reflects the dedication of our team and the progress we’re making at the intersection of data, technology, and operations,” said Haroon Abbu, SVP Digital Technology & Data Analytics at Bell and Howell.
Field Service Next West brings together service leaders to share best practices and recognize innovation. The award honors teams that demonstrate clear impact through execution and measurable results.
Bell and Howell continues to invest in solutions that help organizations improve performance, scale efficiently, and meet evolving service demands.