Next-generation inserting platform brings intelligent automation and integrated service intelligence to a high-volume production environment
Durham, N.C. – Bell and Howell, a leading provider of Automation Services and Automation Solutions for production mail and industrial operations, today announced that a major North American provider of business services has selected the NxSTAR® PRO inserting platform for its high-volume production mail operation.
The customer operates a large-scale production environment serving hundreds of customers and processing hundreds of millions of impressions annually. Its production operation demands high levels of productivity, accuracy, reliability and uptime – making the selection of NxSTAR PRO a significant endorsement of Bell and Howell’s next generation of intelligent mail automation.
“NxSTAR PRO represents a fundamentally different approach to production automation,” said Jim Feely, President of Bell and Howell. “We designed the platform around the idea that the equipment should understand what is happening on the production floor and provide meaningful information to the people responsible for making the operation successful. This customer recognized the value of that approach and selected NxSTAR PRO to support its demanding production environment.”
Unlike traditional inserting platforms that primarily execute programmed functions, NxSTAR PRO was designed from the ground up to combine automation, machine intelligence and integrated software. The platform continuously monitors operational performance and provides information that can help operators, supervisors and service personnel make faster, better-informed decisions.
For operators, NxSTAR PRO provides actionable information to help manage production and keep jobs running efficiently. Supervisors gain greater visibility into equipment performance and production conditions. Service personnel can receive detailed information about equipment conditions, helping them understand not only what is happening, but also how to respond.
That intelligence extends beyond the machine itself. NxSTAR PRO is designed to work with Bell and Howell’s technology-enabled service capabilities, creating a connected environment in which equipment performance and service information can work together to improve uptime and simplify maintenance.
“The future of production automation isn’t simply about making machines faster,” added Feely. “It’s about making them smarter and giving every person who interacts with the equipment the information they need. NxSTAR PRO brings that philosophy directly to the production floor.”
The selection further expands the growing adoption of Bell and Howell’s NxSTAR platform among organizations with demanding production requirements. Recent NxSTAR customers include organizations in health insurance, business process outsourcing and complex direct marketing.
Bell and Howell’s production mail solutions are supported by decades of experience in industrial mail automation, extensive equipment expertise and a North American service organization. The company’s service capabilities include remote diagnostics and repair, predictive and real-time monitoring, 24/7/365 technical support and dedicated on-site field service coverage.