Recognition highlights exceptional service performance, responsiveness and commitment to customer success
Durham, N.C. – Bell and Howell, a leading provider of Automation Services and Automation Solutions, today announced that it received a perfect supplier performance score from a leading U.S. provider of medical, dental, and veterinary equipment, recognizing Bell and Howell’s commitment to service excellence, responsiveness and operational performance.
The recognition is the fifth consecutive quarter of perfect scoring across four consolidated categories. The company selected Bell and Howell to support critical automation and equipment requirements and subsequently evaluated Bell and Howell’s performance as a supplier.
The resulting perfect supplier score represents a significant endorsement of Bell and Howell’s ability to deliver the level of service, responsiveness and accountability expected by organizations where equipment performance and operational continuity are essential.
“A perfect supplier score is one of the most meaningful compliments a customer can give us,” said Jim Feely, President of Bell and Howell. “Our customers don’t just need equipment to work. They need a partner who responds when they need help, understands their operation and takes ownership of the outcome. That’s what our team is committed to delivering every day.”
Bell and Howell’s Automation Services combine a highly experienced North American field service organization with technology designed to improve service performance. Its Integrated 360™ platform digitizes and transforms data, which enables advanced capabilities such as remote diagnostics, intelligent workflows, automated dispatch and real-time visibility into service operations, helping Bell and Howell identify issues, respond quickly and continuously improve performance.
The company’s service organization supports complex equipment and automation across multiple industries, including healthcare, pharmaceuticals, manufacturing, packaging, retail, e-commerce and production mail. Bell and Howell provides customers with a single service partner capable of supporting equipment from multiple manufacturers, helping simplify vendor management while maintaining high standards for uptime and reliability.
“The best measure of our service isn’t what we say about ourselves—it’s what our customers say about us,” said Feely. “When a customer gives Bell and Howell a perfect supplier rating quarter after quarter, it validates the work of hundreds of people behind the scenes—from the technician who arrives at the customer’s facility to the teams managing parts, dispatch, remote support, training, and most importantly, how we communicate with the customer.”
The recognition reinforces Bell and Howell’s strategy of combining people, technology and operational discipline to deliver measurable service outcomes. The company’s North American service network, supported by advanced service technology and a large parts infrastructure, is designed to provide rapid response and consistent support for mission-critical equipment.
“Customer expectations for service are higher than ever,” Feely added. “A supplier relationship isn’t successful because we show up when something breaks. It’s successful when the customer knows they can depend on us. That’s the standard we’re building Bell and Howell around. Timely and quality repair is important but how we handle and communicate with the customer is just as important.
The perfect supplier score adds to Bell and Howell’s growing recognition for service excellence and reinforces the company’s position as a technology-driven partner for organizations seeking to improve the performance, reliability and lifecycle value of their automation investments.