Durham, N.C. – Bell and Howell, a leading provider of Automation Services and Automation Solutions for production mail and industrial operations, today announced that a leading North American provider of customer communications and document services has selected Bell and Howell to provide service and support across its geographically distributed production-mail network. The engagement encompasses multiple high-volume production facilities and a broad range of mail-processing equipment and technologies.
The customer operates multiple high-volume, geographically distributed production facilities across North America, producing hundreds of millions of mail pieces annually for customers across the utility, government, insurance and other markets. Its operations include high-speed printing, folding, inserting, sorting, postal processing and related production-mail technologies.
The selection represents a significant expansion of Bell and Howell’s multi-vendor service business and reinforces the company’s position as an independent service partner for high-volume production environments. Rather than relying on equipment-specific service providers, the customer selected Bell and Howell to provide a comprehensive service solution across its production environment.
“Our customers are increasingly looking for one accountable partner who understands the entire production environment and delivers consistent high-quality service across a variety of equipment,” said Jim Feely, President of Bell and Howell. “This award demonstrates the value of Bell and Howell’s ability to bring together deep production-mail expertise, multi-vendor technical capabilities and a nationwide service network to help customers protect uptime and maximize the value of their existing equipment.”
Bell and Howell’s service organization supports production mail equipment from a broad range of manufacturers, providing customers with a single source for preventive maintenance, field service, parts, remote support and technical expertise. The company’s multi-vendor capabilities span inserters, feeders, folders, cutters, sorters, printers, laminators and other specialized production equipment.
For customers operating mission-critical mail environments, the approach provides several advantages:
- One accountable service partner across multiple equipment brands and technologies
- Reduced operational complexity by eliminating the need to coordinate multiple OEM service organizations
- Improved equipment uptime through preventive maintenance, remote diagnostics and responsive field service
- Extended equipment life by maintaining and optimizing existing capital assets
- Consistent service standards across multiple production locations
“Production mail operations cannot afford downtime, and they should not have to manage a different service strategy for every piece of equipment on the floor,” Feely added. “Our goal is simple: make it easier for customers to run their operations by giving them one service partner with the expertise and resources to support the entire production environment.”
The new customer engagement further strengthens Bell and Howell’s growing role as a multi-vendor service provider for production mail and other highly automated industrial environments.