Next-generation production mail platform replaces legacy equipment with intelligent automation designed for reliability, visibility and dependable performance
Durham, N.C. – Bell and Howell, a leading provider of Automation Services and Automation Solutions for production mail and industrial operations, today announced that a U.S. government agency has selected the NxSTAR® inserting platform to modernize its production mail operation and replace existing equipment with a more advanced generation of mail automation.
For government organizations, production mail is more than a manufacturing process. Physical mail is highly critical to the operations of government, serving as a foundational pillar for its legal, regulatory, and public protection mandates. It is an essential connection between the agency and the citizens it serves. From benefits and healthcare communications to tax notices, regulatory correspondence and other critical documents, agencies depend on their production operations to process and deliver information accurately and on schedule.
The agency selected NxSTAR PRO to provide a more capable and intelligent platform designed to deliver the reliability, productivity and operational visibility required for a demanding government production environment.
“Government agencies need equipment they can count on,” said Jim Feely, President of Bell and Howell. “When an important document needs to reach a citizen, there is no room for unnecessary delays. NxSTAR PRO was designed for exactly this kind of environment—combining industrial-scale production capabilities with intelligence that helps the operation understand how it is performing and gives the people responsible for it the information they need to keep production moving.”
NxSTAR PRO represents a significant advancement over traditional inserting technology. Designed from the ground up with intelligent automation, the platform continuously monitors operating conditions and provides actionable information to the people responsible for production.
For operators, NxSTAR PRO helps provide greater insight into machine performance and production conditions. Supervisors can gain visibility into performance and potential deviations from expected operation. And when service is required, the platform can provide detailed information about the condition of the equipment, helping service personnel understand not only what is happening, but how to respond.
That intelligence is particularly valuable in government environments, where equipment must often perform consistently under demanding production schedules and where maintaining continuity can be just as important as achieving maximum throughput.
“Modernizing government production operations isn’t simply about replacing an older machine with a newer machine,” said Feely. “It’s about giving the agency a platform that is built for the way production needs to operate today—and for the expectations that will come tomorrow. NxSTAR PRO brings intelligence into the production process so agencies can have greater confidence in the equipment supporting their mission.”
The selection expands Bell and Howell’s growing NxSTAR PRO presence among organizations with high-volume and mission-critical production requirements. The platform has been designed to serve demanding environments across industries where accuracy, productivity and equipment availability are essential.
Bell and Howell also brings extensive experience supporting government mail operations, with equipment, software and service capabilities supporting federal and state agencies. Government procurement programs recognize the importance of equipment performance, downtime, service response and ongoing maintenance in sustaining mail operations.