Remote Monitoring and Repair: Customer Service at the Speed of Light

Remote Monitoring and Repair: Customer Service at the Speed of Light July 19, 2018 In today’s demanding, fast-paced market, the delivery window for service technicians to arrive and perform equipment repair has grown smaller and smaller. Gone are the days of waiting until tomorrow. Many will not accept “same day” or even 4-hour response times. […]

The e-Commerce Effect on Campus Mailrooms

The e-Commerce Effect on Campus Mailrooms DECEMBER 18, 2017 As e-commerce continues to grow, so does the sheer volume of packages being delivered to customers. This is especially true for colleges and universities, where the exponential increase in packages has most mailrooms struggling keeping up, leading to a grumbling student population. Then there’s the burden […]

Recap of the 6th Annual Pharmaceutical Traceability Forum

Recap of the 6th Annual Pharmaceutical Traceability Forum DECEMBER 15, 2017 My name is Josh Rees. I’m Bell and Howell’s new Marketing Programs Manager. Until recently, I knew very little about the pharmaceutical industry and the impending 2023 DSCSA deadline. I had no idea about the challenges the industry is facing to ensure regulation compliance. […]

Explosion of Automated Self-Service Solutions Linked to Click-and-Collect Growth

Explosion of Automated Package Lockers Linked to Click-and-Collect Growth NOVEMBER 29, 2017 As e-commerce booms, the world’s leading retailers must set themselves apart from the competition. Using physical stores as micro-distribution centers for the buy online, pick up in store experience gives an edge. Research suggested that 76 percent of online shoppers will be using […]

Vision-Guided Vehicles Improve Efficiency and Productivity

Vision-Guided Vehicles Improve Efficiency and Productivity NOVEMBER 14, 2017 The use of vision-guided vehicles continues to rise. Many manufacturing companies gravitating towards the use of this technology to improve efficiency and productivity. However, the problem that these companies often encounter is manually adjusting algorithms to adapt to changing environments or operations. But what if there […]

Using Omnichannel Customer Communication Effectively

Using Omnichannel Customer Communication Effectively OCTOBER 30, 2017 Omnichannel customer communication, at its core, has always been about a seamless experience. The goal: inform and guide consumer behavior through the entire business lifecycle But for true success, there must be true channel integration to work well on a business’ backend. Forward-thinking businesses strive to interact […]

Walmart Adds to its e-Commerce Family

Walmart Adds to its e-Commerce Family OCTOBER 05, 2017 By leveraging its fleet of trucks to deliver products directly to its stores, Walmart e-commerce is garnering success. This strategy minimizes last mile delivery costs, while passing on the savings to its consumers. In fact, utilizing the “Click-and-Collect” model has helped the retailer set itself apart […]

Human Element Still Key to e-Commerce Experience

Human Element Still Key to e-Commerce Experience SEPTEMBER 27, 2017 Retail has always been about people buying products from other people. However, how that’s happening is changing. With more than 8,700 brick-and-mortar stores closing in 2017, retailers aren’t sitting around. There’s little debate how quickly e-commerce has taken over consumers’ preferences. Instead, they are discussing […]

Enhancing the Robot Room Service Experience

Enhancing the Robot Room Service Experience AUGUST 31, 2017 From free nights to in-room massages and personal chefs, hotels are offering plenty of perks and amenities to drive customer loyalty. However, these benefits are often available only to select clientele. But features and experiences that all guests can enjoy during their hotel stay can also […]

The Movement Toward Pharmaceutical Track and Trace

The Movement Toward Pharmaceutical Track and Trace AUGUST 30, 2017 By now, the Drug Supply Chain Security Act (DSCSA) is familiar to all U.S. pharmaceutical manufacturers. The regulation challenges the industry, requiring alterations to existing production lines and management of big data. Through the year 2023, a series of deadlines call for product and package […]