How Do You Free Up Your Pharmacy Staff to Deliver a Great Customer Experience?

How Do You Free Up Your Pharmacy Staff to Deliver a Great Customer Experience? From implementing new technologies and methods of delivery to telepharmacy and central fill, see what strategies pharmacies are using to improve their customer’s experience by freeing up their staff April 3, 2020 Now more than ever, your pharmacy staff is tasked […]

2019: A Year of Growth at Bell and Howell

Year in Review Highlights Tech, People and Service Success As we lean into the holiday spirit, we wanted to tip a cap to our great people here at Bell and Howell with highlights from a year in review of 2019.  Launching our Grocery Division The year started strong as we introduced the QuickCollect XL into our portfolio […]

Holiday-Proofing the In-Store Pickup Experience

How to Streamline the Holiday Order Pickup Process for Customers & Employees Ahh, the holidays, a time for giving and cheer…and loud holiday music while you’re fighting crowds for the most beloved toy or gadget of 2019. For many retailers, their holiday season performance determines the company’s trajectory into 2020. One tactic projected to change the […]

‘Tis the Season to Avoid Equipment Downtime

Retailers, Take Steps Now to Run Full Speed During the Holidays Equipment downtime: not a phrase you want to hear any time soon. Especially if you manage a piece of equipment critical to your company’s success. An out-of-service machine is always a problem, but if this happens during your “peak” business operating period, such as […]

Service is Standard… Isn’t It?

Service is Standard… Isn’t It? 8 Things to Know Before Choosing an Equipment Maintenance Plan In today’s world, especially on the commercial side, you hear about service all the time. Every service company likes to promise the best service plans at the cheapest price. In most cases, you get what you pay for. However, that expensive equipment […]

Breathing New Life into Aging Equipment

Breathing New Life into Aging Equipment Updating Your Fleet with Rebuild Services or Refurbished Equipment OCT 18, 2018 Should you buy new or keep your old equipment? For some organizations, investing in new machinery may not always be the best answer. Long-term questions about mailing volumes and workload play a vital part in this decision, but […]

Exploring the Real Value of an Automated Click-and-Collect Solution

Exploring the Real Value of an Automated Click-and-Collect Solution Retail’s age of innovation is here. Predicting your customers’ buying habits and expectations for your brand can seem daunting. I read a warning label in a report this morning by HighStreet Collective that said, “Technology should always be strategically used with the shopper in mind. If […]

The Evolution of Retail is Exciting!

The Evolution of Retail is Exciting! SEPTEMBER 7, 2018 For those in retail, pundits have put the industry under assault with threats of a retail apocalypse. While these claims grab headlines, reality shows that the evolution of retail is happening. It now caters to the demands and expectations of Millennial and Gen Z consumers. Retailers […]

Reconditioning Services: A Makeover for Your Machine

Reconditioning Services: A Makeover for Your Machine AUGUST 29, 2018 The term “one size fits all” rarely stands true in any scenario. But, in the industrial automation market, it’s never the case. Each business has its own set of unique needs – and budgets – when it comes to equipment and its reconditioning services. With […]

Remote Monitoring and Repair: Customer Service at the Speed of Light

Remote Monitoring and Repair: Customer Service at the Speed of Light July 19, 2018 In today’s demanding, fast-paced market, remote monitoring and repair is a need, not a want. The delivery window for service technicians to arrive and perform equipment repair has grown smaller and smaller. Gone are the days of waiting until tomorrow. Many […]