Service is Standard… Isn’t It?

Service is Standard… Isn’t It? 8 Things to Know Before Choosing an Equipment Maintenance Plan In today’s world, especially on the commercial side, you hear about service all the time. Every service company likes to promise the best service plans at the cheapest price. In most cases, you get what you pay for. However, that expensive equipment […]

‘Tis the Season to Avoid Equipment Downtime

Retailers, Take Steps Now to Run Full Speed During the Holidays Equipment downtime: not a phrase you want to hear any time soon. Especially if you manage a piece of equipment critical to your company’s success. An out-of-service machine is always a problem, but if this happens during your “peak” business operating period, such as […]

Breathing New Life into Aging Equipment

Breathing New Life into Aging Equipment Updating Your Fleet with Rebuild Services or Refurbished Equipment OCT 18, 2018 Should you buy new or keep your old equipment? For some organizations, investing in new machinery may not always be the best answer. Long-term questions about mailing volumes and workload play a vital part in this decision, but […]

Exploring the Real Value of an Automated Click-and-Collect Solution

Exploring the Real Value of an Automated Click-and-Collect Solution Retail’s age of innovation is here. Predicting your customers’ buying habits and expectations for your brand can seem daunting. I read a warning label in a report this morning by HighStreet Collective that said, “Technology should always be strategically used with the shopper in mind. If […]

The Evolution of Retail is Exciting!

The Evolution of Retail is Exciting! SEPTEMBER 7, 2018 For those in retail, pundits have put the industry under assault with threats of a retail apocalypse. While these claims grab headlines, reality shows that the evolution of retail is happening. It now caters to the demands and expectations of Millennial and Gen Z consumers. Retailers […]

Reconditioning Services: A Makeover for Your Machine

Reconditioning Services: A Makeover for Your Machine AUGUST 29, 2018 The term “one size fits all” rarely stands true in any scenario. But, in the industrial automation market, it’s never the case. Each business has its own set of unique needs – and budgets – when it comes to equipment and its reconditioning services. With […]

Remote Monitoring and Repair: Customer Service at the Speed of Light

Remote Monitoring and Repair: Customer Service at the Speed of Light July 19, 2018 In today’s demanding, fast-paced market, remote monitoring and repair is a need, not a want. The delivery window for service technicians to arrive and perform equipment repair has grown smaller and smaller. Gone are the days of waiting until tomorrow. Many […]

The e-Commerce Effect on Campus Mailrooms

The e-Commerce Effect on Campus Mailrooms DECEMBER 18, 2017 As e-commerce continues to grow, so does the sheer volume of packages being delivered to customers. This is especially true for colleges and universities, where the exponential increase in packages has most mailrooms struggling keeping up, leading to a grumbling student population. Then there’s the burden […]

Recap of the 6th Annual Pharmaceutical Traceability Forum

Recap of the 6th Annual Pharmaceutical Traceability Forum DECEMBER 15, 2017 My name is Josh Rees. I’m Bell and Howell’s new Marketing Programs Manager. Until recently, I knew very little about the pharmaceutical industry and the impending 2023 DSCSA deadline. I had no idea about the challenges the industry is facing to ensure regulation compliance. […]

Explosion of Automated Self-Service Solutions Linked to Click-and-Collect Growth

Explosion of Automated Package Lockers Linked to Click-and-Collect Growth NOVEMBER 29, 2017 As e-commerce booms, the world’s leading retailers must set themselves apart from the competition. Using physical stores as micro-distribution centers for the buy online, pick up in store experience gives an edge. Enter: automated package lockers. Research suggested that 76 percent of online […]