Durham, NC — Bell and Howell, a leading provider of automation services and automation solutions, is proud to announce that its SmartOps Dispatch™ system has been honored with the Distinguished Recognition for Impact to Business by the International Society of Service Innovation Professionals (ISSIP).
The ISSIP Excellence in Service Innovation Awards celebrate organizations that have introduced groundbreaking solutions with significant impact on business, society, and innovation. This year, Bell and Howell’s SmartOps Dispatch™ was recognized for its innovative approach to field service management. The system integrates Internet of Things (IoT) technology, real-time analytics, and Customer Relationship Management (CRM) tools to optimize dispatching processes, thereby enhancing response times, operational efficiency, and service level agreements (SLAs).
“We are honored to receive this recognition from ISSIP,” said Arthur Bergens, President & CEO of Bell and Howell. “SmartOps Dispatch™ exemplifies our commitment to leveraging advanced technologies to deliver exceptional service and value to our clients.”
“By connecting technicians and machines in real time, SmartOps Dispatch™ optimizes technician deployment by evaluating multiple variables and proprietary algorithms —ensuring the right technician is dispatched at the right time to improve customer response times,” said Dr. Haroon Abbu, Senior Vice President of Digital Technology & Data Analytics at Bell and Howell.
The ISSIP Awards Committee, comprising experts from industry and academia, evaluated submissions based on uniqueness, creativity, technical merit, and value generation. Bell and Howell’s SmartOps Dispatch™ stood out for its ability to transform field service operations through intelligent automation and data-driven decision-making.
Bell and Howell will share insights about the SmartOps Dispatch™ system in an upcoming session of ISSIP’s Weekly Speaker Series. Details will be available on ISSIP’s platforms to foster learning and collaboration within the service innovation community.