Customer facing robotic automation addresses long customer wait times for e-commerce orders
DURHAM, N.C., December 15, 2021 – Bell and Howell, the leading provider of automated e-commerce pickup solutions, today reported business expansion of its new QuickCollect GO!™ Pod from a top ten American grocery retailer. The robotic e-commerce order pickup solution eliminates labor-intensive order touchpoints using patent-pending, next-generation automation, and intelligent software. With the QuickCollect GO!™ Pod, Bell and Howell addresses growing challenges with labor shortages and costs, inefficiencies of e-commerce pickup as well as the high cost of last mile delivery allowing consumers unprecedented convenience while reducing complexity and cost for grocery retailers.
The QuickCollect GO!™ Pod is a self-contained “store in a box” solution designed for simplified outdoor drop-in installations. It enables new business models including drive-up automated pickup at remote sites to broaden brand reach, as well as 24/7 automated pickup without added store hours or staff. The QuickCollect GO!™ Pod seamlessly accepts orders from logistics hubs, automated centralized and micro-fulfillment centers, manual fulfillment operations, and other sources. QuickCollect GO!™ Pods are an excellent fit for grocery-specific needs with configurations to address frozen and refrigerated temperature control requirements.
“We are excited to have yet another leading grocer embrace the QuickCollect GO!™ Pod as an important element to their customer convenience and e-commerce strategy,” said James Hermanowski, Vice President of Bell and Howell’s BH QuickCollect™ Solutions business. “Busy consumers welcome the speed and convenience provided by our technology while at the same time the technology enables retailers to recognize unmatched operational efficiencies. This next-generation solution builds on our other BH QuickCollect™ Solutions by driving efficiency in the handling of goods once picking is complete all the way through order pickup or last mile delivery.”
The QuickCollect GO!™ Pod keeps orders safe and secure until the customer picks them up with their unique pick-up code. Sophisticated software allows for customer pick-up and enables the system to act as an intelligent hub for local delivery partner pickups while multiple portal configurations expand capacity for high volume simultaneous processing. The intuitive interface and consumer-focused designs facilitate contactless, fast, and trouble-free experiences, further improving confidence and e-commerce adoption.
The QuickCollect GO!™ Pod is backed by Bell and Howell’s worry-free maintenance program and award-winning service organization. Learn more about Bell and Howell’s QuickCollect GO!™ Pod and other BH QuickCollect™ Solutions here.
About BH QuickCollect™ Solutions and Bell and Howell
BH QuickCollect™ Solutions, powered by Bell and Howell, is the leading provider of automated e-commerce order pickup, return and order processing solutions in North America with over 1,800 deployments enabling grocers, retailers, and pharmacies to optimize their e-commerce fulfillment operations. BH QuickCollect™ Solutions combines a rich history in retail automation with the industry’s most comprehensive portfolio of automated pickup solutions. Scalable and flexible products allow each partner to fulfill their unique program needs today, tomorrow, and into the future.
Headquartered in Durham, N.C., BH QuickCollect™ Solutions operates a 24/7 customer service and technical support center, as well as an advanced remote monitoring and predictive diagnostic center. Our award-winning service organization employs more than 800 highly skilled field technicians across North America to ensure your operation is always running efficiently. For more information, please visit us online and follow us on LinkedIn.
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