Durham, N.C., Nov. 30, 2016 – Respondents to a survey of print and mail professionals on operational downtime reported that idle employees was their biggest concern, followed by customer satisfaction and excess labor costs. These are just some of the findings in a new report from Bell and Howell titled “Assessing the True Cost of Operational Downtime,” available immediately for download.
In order to assess the true cost of operational downtime, Bell and Howell reached out earlier this year to more than 625 professionals responsible for commercial mail operations, and invited them to participate in a survey. Among other things, survey questions were designed to assess their primary concerns regarding downtime and the number of incidents they faced in a typical year.
Despite technological advances in print and mail production, and finishing and sorting technologies, many organizations still deal with the drag that operations downtime places on productivity and profit. Below are some key findings from the report.
Bell and Howell CEO Ramesh Ratan said the ability to run a successful production operation relies on equipment operating at optimal levels. “If an organization’s in-house technicians can manage a successful preventative maintenance and optimization program, then they are in great shape,” he said. “However, if they cannot, it’s imperative to find a qualified services partner that can help reduce downtime and improve profitability.”
Bell and Howell distributed surveys to more than 625 print and mail professionals throughout the United States and Canada, and analyzed their responses. More than 80 percent of respondents belong to a mail presort operation, and 46 percent reported working for an in-house print and/or mail operation. In terms of company revenue, 46 percent of respondents worked for organizations that generated more than $10 million in revenue, while 25 percent worked for organizations with revenue between $5 million and $10 million.
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Bell and Howell delivers innovative service and technology solutions that enrich customer communications and fulfillment for the world’s largest finance, industry and public sector enterprises. The company helps its customers streamline high-volume, high-integrity production of customer communications and product fulfillment, track delivery throughout the supply chain, maximize postal discounts, and monetize every customer touchpoint. Our service organization is among the most sophisticated in the world of production workflow, automation and industrial mechatronics. Headquartered in Research Triangle Park, N.C., with offices around the world, Bell and Howell is the trusted partner to thousands of organizations globally. For additional information, visit www.bellhowell.net.