Durham, N.C., March 21, 2016 – In today’s environment of automated mail processing, computer downtime can cost mailers in lost postal discounts, decreased labor efficiencies, missed customer service-level agreements, and disappointed customers. Today at the National Postal Forum in Nashville, Tennessee, Bell and Howell introduced a new Data Protection and Recovery (DPR) service to help mailers dramatically reduce downtime associated with computer failures in their sorting operation.
The new DPR service provides network-based protection and restoration of an organization’s entire sorting operation, and provides numerous benefits:
Bell and Howell’s DPR service is available through an annual service agreement that includes installation of a high-availability local network storage unit with disk redundancy, customized backup and restoration software, complete documentation, and operator training. As part of the service, Bell and Howell professionals work with mailers to determine the optimal backup scheduling for their environments. Operators back up the sorting servers and various sorting computers onto the local storage unit attached to their sorting network.
The DPR service encompasses three-part protection:
“We are excited to make this new service available to our customers. The DPR service simplifies the many steps needed to back up the sorting systems. In the event of a failure, the operator replaces the failed hard disk or computer, then simply executes the recovery procedure to restore software and the configuration data needed to get mailers back up and running,” said Jim Feeley, vice president and general manager, Service Solutions. “The entire recovery operation can be performed in as little as 30 minutes, and Bell and Howell’s technical support team is available 24×7 to help guide them through the process.”
Bell and Howell is shaping the future of mail and commerce. We deliver innovative service and technology solutions that enrich customer communications and fulfillment for the world’s largest finance, industry and public sector enterprises. Our software and hardware streamlines high-volume, high-integrity production of customer communications and products, maximizes postal discounts, and monetizes every customer touchpoint. Our service organization is among the most sophisticated in the world for production workflow, automation and industrial mechatronics. Headquartered in Research Triangle Park, N.C., with offices around the world, Bell and Howell is the trusted partner to thousands of organizations globally. For additional information, visit www.bellhowell.net.