Durham, N.C., July 27, 2015 — Bell and Howell, a leading provider of solutions and services for communications and commerce technology solutions, has announced a new service pilot agreement with Savioke Inc. Santa Clara, California-based Savioke is a leader in the development of autonomous delivery robots for the services industry. Bell and Howell will perform services under a pilot agreement in North America for Savioke’s Relay robot for the hospitality industry. Bell and Howell’s servicing of Relay begins immediately.
Bell and Howell will provide installation, service, and call center support for Savioke’s North American customers, as well as remote monitoring of the Relay robots. Maintenance and support services will provide Savioke customers with the utmost ease of operation, reliability and scalability.
Savioke is a “Robot as a Service (RaaS)” company that is leading the market in autonomous delivery robots, starting with the hospitality industry. Savioke further plans to revolutionize the way things move in hotels, elder care facilities, hospitals, restaurants… anywhere people sleep or eat.
Savioke provides fully integrated robot delivery services in a customer’s environment. The robots move and interact seamlessly with the humans that they serve. This includes mapping the environment, and interfacing with elevator and telephone systems. Systems are designed to meet customers’ immediate requirements, and can add capability in the future without loss of initial investment.
“This exciting partnership allows both companies to achieve our mutual goals of delivering the very best technology, expertise and service to the autonomous robot market,” stated Ramesh Ratan, CEO of Bell and Howell. “Savioke customers now have access to service support for one of the most innovative products and solutions available today. Our commitment to delivering best-in-class solutions is our first priority, and Savioke’s forward thinking and creative design in this important market makes them the perfect partner.”
“I am very excited to partner with Bell and Howell,” said Steve Cousins, CEO of Savioke. “With their outstanding service organization, ‘customer-first’ attitude, and nationwide field-service footprint, they will offer the best service available. Both companies are completely focused on providing solutions and support that exceed our customers’ expectations.”
Bell and Howell is shaping the future of mail and commerce. We deliver innovative service and technology solutions that enrich customer communications and fulfillment for the world’s largest finance, industry and public sector enterprises. Our software and hardware streamlines high-volume, high-integrity production of customer communications and products, maximizes postal discounts, and monetizes every customer touchpoint. Our service organization is among the most sophisticated in the world for production workflow, automation and industrial mechatronics. Headquartered in Research Triangle Park, N.C., with offices around the world, Bell and Howell is the trusted partner to thousands of organizations globally. For additional information, visit www.bellhowell.net.