Durham, N.C., Nov. 16, 2017 — Bell and Howell announced today the 100th U.S. installation of the PackRobot, a 16-foot-tall automated package pickup system manufactured by Cleveron, a leading European developer of click-and-collect self-service pickup technology.
The PackRobot allows customers to pick up their online order in a matter of seconds. Once items are ready for pickup, the customer is sent an email or text notification with a code. They then simply walk up to the PackRobot when it is most convenient for them, scan their code and retrieve their order. This simplified approach to online order pickup reduces the time it takes a consumer to retrieve an online order from 15 minutes or more to less than 15 seconds.
“By turning to the autonomous self-service pickup model, leading retailers are setting themselves apart from e-retailers by utilizing their physical stores as micro-distribution centers,” said Ramesh Ratan, Ph.D., Bell and Howell’s CEO. “By adding Cleveron’s PackRobot and additional smart-locker technology to their stores, these retailers are enhancing their customers’ overall shopping experiences by saving time with the convenience of coming into a store to pick up their orders in seconds.”
Bell and Howell and Cleveron first announced their partnership in September of 2015, with the first PackRobot being launched in the U.S. in March of 2016. Bell and Howell has since deployed Cleveron’s PackRobot at more than 100 retail locations in 2017, with plans to scale to nearly 1,000 additional units in 2018. Bell and Howell is the exclusive North American distributor of Cleveron products, and is responsible for installation, remote monitoring and ongoing maintenance, and providing unique insights used to further enhance the customer’s shopping experience.
“It’s exciting to see the PackRobot having such tremendous success in the North American market,” said Arno Kütt, Cleveron founder and chairman. “By leveraging IoT robotics-based technologies, our customers are now able to deliver the kind of convenient and rewarding click-and-collect experience that online shoppers are beginning to appreciate and even expect.”
For more information on the PackRobot, contact Bell and Howell at +1 919-767-4401 for more details.
Bell and Howell is shaping the future of communications and commerce. We deliver innovative service and technology solutions that enrich customer communications and fulfillment for the world’s largest finance, industry and public sector enterprises. Our software and hardware streamlines high-volume, high-integrity production of customer communications and products, maximizes postal discounts, and monetizes every customer touchpoint. Our service organization is among the most sophisticated in the world for production workflow, automation and industrial mechatronics. Headquartered in Research Triangle Park, North Carolina, with offices around the world, Bell and Howell is the trusted partner to thousands of organizations globally. For additional information, visit www.bellhowell.net.