DURHAM, N.C., Dec. 19, 2017 — Bell and Howell announced today that it has been selected by Astrophysics Inc., a leading X-ray security scanners manufacturer, to augment its existing industry-leading service team throughout North America. The partnership helps increase Astrophysics’ service reach and capabilities as the company expands its footprint in the U.S. and Canada.
The partnership is focused on Astrophysics’ portfolio of more than 40 different X-ray Imaging Systems (XIS), which feature “6-Color Imaging” and “Picture Perfect” functionality that help detect threats and contraband hidden in everything from suitcases to cargo containers. With operators in over 140 countries utilizing Astrophysics’ advanced system features, the government-qualified scanners are able to handle any security mission.
As part of the agreement with Astrophysics, Bell and Howell will provide full onsite support, including everything from initial site surveys to installation, preventative maintenance and radiation surveys. The partnership allows for round-the-clock onsite support from Bell and Howell for customers that require a high level of service integrity.
“We are proud to partner with Bell and Howell’s stellar service engineers,” Astrophysics CEO François Zayek said. “Together, we will continue delivering prompt and efficient technical support our customers have come to expect from Astrophysics.”
“Astrophysics has the most technologically advanced X-ray systems on the market,” said Bell and Howell CEO Ramesh Ratan, Ph.D. “As we continue to enhance and expand our service capabilities, companies with complex solutions and sophisticated devices are finding that our service team has the skills, experience and expertise required to ensure their customers receive an exceptional service experience.”
Bell and Howell’s service organization is among the most sophisticated in the world, excelling at robotics, production workflow, automation and industrial mechatronics. With more than 600 full-time field service personnel across the U.S., Bell and Howell is well-positioned to support Astrophysics customers with exceptional service.
About Astrophysics, Inc.
Astrophysics, Inc. makes hidden threats visible. We manufacture leading X-ray security scanners and offer cutting-edge imaging for any application and budget. Our units adhere to rigorous industry specifications and we offer government-qualified scanners for any security mission. For additional information, visit www.astrophysicsinc.com.
Bell and Howell is shaping the future of communications and commerce. We deliver innovative service and technology solutions that enrich customer communications and fulfillment for the world’s largest finance, industry and public sector enterprises. Our software and hardware streamlines high-volume, high-integrity production of customer communications and products, maximizes postal discounts, and monetizes every customer touchpoint. Our service organization is among the most sophisticated in the world for production workflow, automation and industrial mechatronics. Headquartered in Research Triangle Park, N.C., with offices around the world, Bell and Howell is the trusted partner to thousands of organizations globally. For additional information, visit www.bellhowell.net.