Smart Hands Program Recognized by Training Magazine as a Best Practice
DURHAM, N.C., January 22, 2022– Bell and Howell, one of the largest and most sophisticated service organizations in North America, was recognized in January 2022 by Training magazine for its Smart Hands training program. Initiated a year before the Covid-19 pandemic, the Smart Hands program focuses on training of Bell and Howell service associates, supporting approximately three-quarters of their U.S. operations and one-third of their Canadian operations.
The Smart Hands program has three parts:
Part 1: Learners utilize online media at their own pace, including various video and reading material. The completion of this part is a prerequisite for Part 2.
Part 2: A live-streamed, scheduled event on a specific product is hosted by one or more instructors who have access to the equipment. The instructors demonstrate various procedures to simulate hands-on execution. These sessions can accommodate up to 12 students instead of only four for a one-on-one instructor-led training course.
Part 3: After completing Parts 1 and 2, when possible, learners shadow a certified technician before they start taking service calls on their own. This shadowing can be in-person at a customer site or it may be done remotely, using remote technology to provide a “Smart Hands” scenario where the certified technician may observe and guide the learner through various procedures.
The Smart Hands program has been so successful that Bell and Howell also launched an autonomous robotics training lab that runs multiple systems from unrelated OEMs simultaneously. Bell and Howell is thrilled to have received this Training APEX award and continues to lead the industry in providing the best and most rigorous training for its technicians, engineers, and support teams.
About Bell and Howell
Bell and Howell is one of the largest and most sophisticated service organizations in North America, leveraging innovative technologies and unrivaled service capabilities to help its customers increase efficiency, reduce costs, and improve their customer experience. Boasting a rich history and expertise in mechatronics and workflow efficiency, the company offers a complete portfolio of outsourced service offerings, as well as comprehensive automation solutions in retail click-and-collect and mail manufacturing. Headquartered in Durham, N.C., Bell and Howell has more than 800 highly skilled field technicians, 24/7 customer service and technical support centers, as well as advanced remote monitoring and diagnostic capabilities.
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