Durham, N.C. — Bell and Howell, a technology-driven leader in Automation Services and Automation Solutions, today announced that a leading global e-commerce company has chosen Bell and Howell Automation Services to provide comprehensive support for its rapidly evolving North American installed base of automation equipment.
Under the expanded agreement, Bell and Howell will deliver nationwide maintenance and field service coverage across thousands of mission-critical automation assets. The decision underscores Bell and Howell’s reputation for delivering high uptime, rapid response, and industry-leading service performance across some of the most demanding logistics and fulfillment environments.
“We are proud to be selected as the service partner for one of the world’s most innovative e-commerce organizations,” said Jim Feely, Automation Services President at Bell and Howell. “Our nationwide field-service network, advanced service technology platform, and deep automation expertise make us uniquely positioned to ensure their systems run with the reliability and speed their customers expect. This enabled our team to quickly ramp our resources and deliver exceptional performance for the recent demanding holiday season.”
Bell and Howell’s Automation Services division provides:
- 24/7 nationwide service coverage backed by strategically located parts depots
- Predictive maintenance and real-time monitoring tools
- Rapid onsite response from highly trained technicians
- Equipment expertise across industries including robotics, mechatronics, and complex production systems
- Scalable workforce capabilities that support peak-volume periods and accelerated deployments
The partnership strengthens Bell and Howell’s role as a trusted service provider for companies that depend on automated systems to power high-volume e-commerce, retail, food, logistics, and manufacturing operations.
“With the growth of e-commerce and the increasing reliance on automation, operational uptime is more critical than ever,” added Feely. “This partnership reflects our commitment to providing world-class support for the technologies that keep modern commerce moving.”