Durham, NC – Bell and Howell, a technology-driven leader in Automation Services and Automation Solutions, today announced the winners of its prestigious 2025 National Service Excellence Awards and the Mark Bauer Award for Leadership Excellence – the company’s highest honors recognizing outstanding performance within its Service organization.
Jim Feely, Automation Services President at Bell and Howell, “Pivotal. That single word defines the year of change and successful adjustment that shaped Bell and Howell’s Service business in 2025. As the industry and customer base continue to evolve, the consistent and exceptional performance of Bell and Howell’s service associates proved fundamental — not only in maintaining industry-leading customer satisfaction, but in achieving significant gains with both new and existing customers.”
Recognizing the Best of the Best
The National Service Excellence program honors Service associates commended for exceptional service, professionalism, and positive organizational impact. Reserved exclusively for the Top 1% of Bell and Howell’s service team, recipients are selected for demonstrating the highest levels of integrity, professionalism, leadership, and performance — leading by example and setting the standard for the entire organization.
This year’s winners were selected from an exceptionally strong and competitive candidate pool spanning Field, Resident, and Technical Support roles across Bell and Howell’s Canada, West, Central, and East Service Regions, as well as its Technical Support and Customer Support Services departments.
The Mark Bauer Award for Leadership Excellence
Named in honor of the late Executive Director Mark Bauer — a leader who personified excellence in everything he did — this award recognizes a Bell and Howell manager who exemplifies the same qualities of character, integrity, and leadership that defined Mark’s legacy. This year’s recipient, honored in the Customer Success organization, embodies those standards at the highest level.
A Message from Leadership
“The notable achievements of each nominee, supported by compelling testimonials from peers, managers, and customers, made for meaningful discussion among our selection committee,” said Feely. “My personal appreciation goes to each nominee for your continual efforts that characterize the values and high standards of our distinguished Service business — and my sincere congratulations to this year’s winners.”