Get outsourced maintenance services where and when you need them. With hundreds of technicians and 400+ part-stocking locations across the nation, we’re here for you 24/7/365.
Joining Bell and Howell as a service technician requires exceptional skills and expertise. Our rigorous training program ensures technicians bring deep industry knowledge to every job, resolving issues efficiently and accurately the first time.
Our next-generation remote monitoring and repair capabilities paired with our hundreds of North American service engineers enable us to respond in 4 hours or less 24/7/365.
Our service solutions cater to startups seeking coverage for growth, companies with large install bases needing maintenance, refurbishment or other services, and organizations struggling with underperforming support systems that negatively impact customer satisfaction and growth potential.
Bell and Howell has the expertise and experience to tackle your most complex service challenges, with nationwide technicians dedicated to helping you achieve your goals and maximize operational efficiencies.
From the beginning, we’ve specialized in servicing a wide variety of complex industrial equipment. Our extensive experience in outsourced maintenance and partnerships with leading machine brands and OEMs have made us a trusted name in the industry. With high hiring standards and a commitment to excellence, we attract the nation’s top engineers and technicians.
Unlike traditional call centers, our customer care center ensures immediate access to a live representative, anytime you need us. We prioritize swift resolutions and go above and beyond to address your needs quickly. When a technician is required onsite, we take action promptly, ensuring exceptional service at every step.
Never worry about being assigned an unqualified technician again. We dispatch our maintenance technicians based on a hierarchy of skills and knowledge, and only fully-trained customer service engineers are allowed in the field. Additionally, we have technical service engineers on standby at our headquarters to assist CSEs with more complex issues.
Our dedicated remote monitoring center allows us to oversee and repair equipment without the need for onsite visits. With real-time visibility and control, our remote solutions significantly reduce field service times and deliver cost-effective, efficient support. Leveraging advanced predictive analytics, we proactively address potential issues, minimizing downtime and preventing future breakdowns.
Our expertise goes beyond equipment servicing. We manage complex projects and provide tailored recommendations to enhance your production efficiency. Our Customer Service Engineers (CSEs) act as strategic partners, helping you refine workflows and scale your machinery. Through meticulous planning, collaboration, and actionable real-time data insights, our CSEs work alongside you to optimize processes and drive results.
In under 90 days, our onboarding specialists will fully integrate your customized service maintenance plans into our robust service infrastructure. This comprehensive process includes recruiting and training skilled technicians and developing detailed documentation tailored to your needs. Our dedication to excellence is reflected in our award-winning training program, recognized on Training Magazine’s Top 125 training organizations list for 17 consecutive years and counting.
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