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OEM Service Solutions for Pharmaceuticals

From customizable maintenance plans to OQ, PQ and IQ process testing, Bell and Howell’s OEM Service Solutions for the pharmaceutical industry provides the technical expertise, nationwide support and parts infrastructure and OEM-certification programs to keep your services and equipment compliant and efficient.

Pharmaceutical Equipment Maintenance and Repair Services

Comprehensive Plans To Fit Your Customer’s Unique Needs

Reduce operational downtime, improve the performance of your equipment with our array of preventative, routine emergency repair programs. From acting as an extension of your service force with a full-time on-site teams to on-call service and support, Bell and Howell’s Pharmaceutical Equipment Maintenance and Repair Services lets you customize your SLA from same-day to two-day response times.

Service Technician for OEM Equipment from Bell and Howell Automated Service Solutions

Supplemental Workforce Services

Nationwide Network of Top-Notch Service Engineers

From filling gaps in your maintenance team to supplementing an entire service and support infrastructure, we pride ourselves on our commitment to quality service to ensure 100% customer satisfaction. Bell and Howell’s nationwide support infrastructure provides 800+ highly-trained, certified and experienced service engineers to act as an extension of you and your customer’s service team.

Remote Monitoring Center for OEM Equipment from Bell and Howell OEM Service Solutions

Turnkey Remote Monitoring Services

Real-Time Equipment Monitoring and Diagnostics

We monitor your machines 24/7 to ensure that your pharma production equipment is running optimally. If there is an issue, our service engineers can remotely access the machine and sensor data to see the root cause of the error. Enabling us to arrive at your facility fully prepared with the knowledge of the error and the proper parts needed to fix the machine efficiently, minimizing downtime and increasing first-time-fix rates.

Technical Training Class for OEM From Bell and Howell Training Center

Industry-Leading Training Programs

Unparalleled commitment to training excellence

Bell and Howell’s Training Organization is consistently ranked among the world’s top training programs on Training Magazine’s Training Top 125 list. We combine our proven methodologies and the latest technology to develop multi-faceted, hands-on training programs at our state-of-the-art training facility in Durham, NC. Our OEM-certification programs ensure that our service engineers are properly equipped and trained to quickly diagnose and fix just about anything, in any environment.

Warehouse for 40,000 Replacement Parts in Bell and Howell Replacement Parts Network for OEM

Parts Management Services for Pharma Production Equipment

Nationwide Parts Inventory and Logistics Management

Never let a replacement part keep your customers from their pharmaceutical production goals.  Bell and Howell’s Parts and Logistics Management Services provides OEMs with a robust infrastructure with more than 400 stocking locations nationwide. You maintain ownership of your parts inventory and can quickly access them with next-flight-out shipping options. 

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Since 1907, Bell and Howell has leveraged innovative technologies and unrivaled service capabilities to help its customers increase efficiency, reduce costs and improve their customer experience. With a rich history and expertise in mechatronics and workflow efficiency, the company delivers comprehensive automation solutions in retail click-and-collect, production mail and pharmaceutical factory intelligence.