From customizable maintenance plans to OQ, PQ and IQ process testing, Bell and Howell’s OEM Service Solutions for the pharmaceutical industry provides the technical expertise, nationwide support and parts infrastructure and OEM-certification programs to keep your services and equipment compliant and efficient.
Reduce operational downtime, improve the performance of your equipment with our array of preventative, routine emergency repair programs. From acting as an extension of your service force with a full-time on-site teams to on-call service and support, Bell and Howell’s Pharmaceutical Equipment Maintenance and Repair Services lets you customize your SLA from same-day to two-day response times.
From filling gaps in your maintenance team to supplementing an entire service and support infrastructure, we pride ourselves on our commitment to quality service to ensure 100% customer satisfaction. Bell and Howell’s nationwide support infrastructure provides 800+ highly-trained, certified and experienced service engineers to act as an extension of you and your customer’s service team.
We monitor your machines 24/7 to ensure that your pharma production equipment is running optimally. If there is an issue, our service engineers can remotely access the machine and sensor data to see the root cause of the error. Enabling us to arrive at your facility fully prepared with the knowledge of the error and the proper parts needed to fix the machine efficiently, minimizing downtime and increasing first-time-fix rates.
Bell and Howell’s Training Organization is consistently ranked among the world’s top training programs on Training Magazine’s Training Top 125 list. We combine our proven methodologies and the latest technology to develop multi-faceted, hands-on training programs at our state-of-the-art training facility in Durham, NC. Our OEM-certification programs ensure that our service engineers are properly equipped and trained to quickly diagnose and fix just about anything, in any environment.
Never let a replacement part keep your customers from their pharmaceutical production goals. Bell and Howell’s Parts and Logistics Management Services provides OEMs with a robust infrastructure with more than 400 stocking locations nationwide. You maintain ownership of your parts inventory and can quickly access them with next-flight-out shipping options.
