Enhancing the Click-and-Collect Experience
Automated self-service solutions seamlessly link e-commerce with physical locations
The combination of evolving consumer preferences and technology have left brick-and-mortar retailers in an existential crisis. While retailers search for innovative ways to ensure customer loyalty, many are pivoting to a click-and-collect business model to stay competitive with growing e-commerce trends.
Retailers are marrying the convenience of shopping online with the immediate satisfaction of shopping at a physical location. Because a retailer’s competitive advantage is contingent on their customer experience, rather than price or product, many are now seeking a comprehensive and reliable solution to improve their customer’s shopping experience.
The Industry's Most Comprehensive Click-and-Collect Product Portfolio
Bell and Howell helps you crack the code to a seamless click-and-collect shopping experience.
Whether it’s smart lockers for ambient merchandise, climate-controlled kiosks for grocery pick up, or secure cart terminals for wholesale retailers, Bell and Howell is the leading provider of innovative smart locker products and integrated technology solutions.
Unrivaled Service Capabilities
At the end of the day, a company is only as good as its ability to fix a customer’s problems in a cost-effective and timely manner.
Bell and Howell’s high-tech service organization boasts more than 70 years of experience in industrial equipment and mechatronics, with a network of more than 600 highly-skilled service engineers. We ensure that an expert is at your door within two hours. Our 24x7x365 North American service and support infrastructure guarantees that you speak with a customer support engineer within 20 seconds of making a phone call. With our extensive distribution network of more than 135,000 spare parts, fixing your machine has never been so easy.
Innovative IoT Analytics and Predictive Services
Bell and Howell is focused on creating innovative, next-generation solutions and services for our customers. By leveraging our IoT analytics and predictive services, we can remotely diagnose problems and service our customers’ machines before they even know there might be an issue.
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Our IoT-enabled services will reduce equipment downtime, improve first time fixes (FTF), increase overall performance, and boost customer satisfaction.
Contact us today more information about how Bell and Howell can help you delight your customers with an exception customer experience.