Team Member Spotlight

Training Guru Helps Streamline Process for Bell and Howell Customers

By Nabeel Jaitapker, M.A.

To Mary Pasqua, there are no mistakes in training, just learning opportunities.

And the biggest joy the training specialist gets at work is seeing the people she trains, go from not knowing what to do, to understanding how to.

“I see myself as a partner to the technicians, and it is fulfilling to see them succeed,” said Pasqua, who has been with Bell and Howell for the past 17 years. “At the end of the day, my success lies with theirs.”

Since retiring from the U.S. Airforce as an aviation craftsman, Pasqua serves as Bell and Howell’s go-to person for training in Washington, Hawaii, Puerto Rico and Quebec, Canada.

Mary Pasqua recently took a cruise with her husband, Joe. She has been with Bell and Howell for 17 years.

But all that travel doesn’t really come with any sight-seeing.

“I don’t get to see much because once I get to a place, I am setting up machines and making sure they are running prior to a training session,” she said. “And then it’s on to the next site.”

Bill Miller, a plant manager with Postage One, said Pasqua’s insights are essential to his team’s success. As a trainer and consultant, she is brought in to help familiarize customers with new machines they have purchased from Bell and Howell. Additionally, she provides hands-on training on every segment.

“[We have] learned some very useful tools, and are always looking forward to more informative training with her,” he said.

But Pasqua’s team does not see her just as a trainer. To them, she is also a troubleshooter and an effective customer negotiator.

“She never fails to go the extra step on doing what is best for our customers,” said Dave Bush, manager of sorting sales at Bell and Howell. “Her ability to jump right in and work across multiple teams creates an environment in which the customer is able to move quickly through the learning process.”

When not traveling for work, the Las Vegas resident spends time making custom jewelry for her nine grandchildren and five great grandchildren. She also enjoys traveling with her husband Joe, a Vietnam War veteran, to Hawaii, California and Mississippi to visit family.

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