Team Member Spotlight

 

Senior Customer Service Engineer Embraces Day-to-day Challenges that Come with Working in the Field

By Nabeel Jaitapker, M.A.

David Foley may be the go-to resource for many of his colleagues, but that’s only because the senior customer service engineer embraces the day-to-day challenges that come with working in the field.

The mail and commerce industry is constantly evolving,” said Foley, who has been with Bell and Howell for 15 years. “And with us continuing to add to our product line, it is important that we keep up-to-date with our product knowledge to ensure we offer the same exceptional service to our customers.”

His customers echo this sentiment.

John Riley, a factory production manager with MorphoTrust, said Foley continues to exceed his company’s expectations.

He looks at potential issues, performs preventative maintenance on the equipment, makes sure that all areas of weakness are addressed to prevent unscheduled downtime,” he said.

Foley, who supports Bell and Howell customers in the New England part of the United States, has a diverse customer and product set that he services. He is now the primary contact for more than 50 models, including brands such as Arca, Mutoh and Royal Sovereign.

Dave is always able to diagnose a problem quickly,” said John Trahan of AJ Mailing, Co. “We are always confident that we are in good hands whenever he shows up.”

Prior to joining Bell and Howell, Foley served as an aviation radar technician in the U.S. Marine Corps. These days, he tries to find a good work/life balance between servicing Bell and Howell customers, and spending time with his wife, Michelle, and their four energetic kids.

There is a small lake by our house, so it’s fun to get on the boat and take the kids fishing,” he said, “even though I’m not very good at it.”

But while Foley may not be an exceptional fisherman, his ability to meet the needs of demanding customers in critical times is what makes him stand out at Bell and Howell. 

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