Support Infrastructure

Bell and Howell’s award-winning support infrastructure is the backbone of our service organization. By providing advanced training, cutting-edge technologies and round-the-clock customer care and technical support, we deliver the services, solutions and support you and your customers deserve.

Support Center

Support Center

Around-the-clock Service and Support

Your unique challenges, timelines and opportunities take top priority. Our U.S.-based support center is open 24/7 to assist your service needs. We provide live telephone assistance from our expert service engineers within seconds and an auto-escalation process for rapid resolution. Contact us day or night to order parts, receive technical support or request services.

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Training

Training

Built for Better Service

We are constantly expanding our expertise. Each year, we provide nearly 20,000 hours of hands-on, live product training at our world-class technical training center in Durham, N.C. Consistently ranked in Training magazine’s “Top 100” companies, Bell and Howell’s award-winning training is also available to our customers. Choose from our standard courses or let us customize a training solution for your business needs.

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Intelligent Maintenance

Intelligent Maintenance and Support

Leverage Cutting-edge Tech

Troubleshoot in real time with our Technical Assistance Center and Network Operations Center. Our award-winning service app lets our expert field service technicians work with our Technical Assistance to quickly repair your equipment. Using IoT-enabled services, advanced diagnostics, and state-of-the-art remote monitoring, we identify and resolve problems before they become issues.

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Featured Resources

INFOGRAPHIC

Bell and Howell's Service Organization

There are literally hundreds of people and dozens of systems that work behind the scenes to support the Bell and Howell technicians that keep you up and running. Learn more about these people and their tools here.

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How Can We Help?

As a service-focused organization with a national footprint, Bell and Howell delivers comprehensive solutions for retail automated pickup, production mail, and industrial automation. We exist to help customers increase efficiency, reduce costs and improve their customer experience.