Support Infrastructure

Bell and Howell’s award-winning support infrastructure is the backbone of our service organization. By providing advanced training, cutting-edge technologies and round-the-clock customer care and technical support, we deliver the services, solutions and support you and your customers deserve.

Customer Care Center

Round-the-clock service and support.

Your unique challenges, timelines and opportunities take top priority. Our U.S.-based customer care center is open 24/7/365 to assist your service needs. We provide live telephone assistance from our expert customer service engineers within seconds and an auto-escalation process for rapid resolution. Contact us day or night to order parts, receive technical support or request services.

Training

Built for us to better serve you.

We are constantly expanding our expertise. Each year, we provide nearly 20,000 hours of hands-on, live product training at our world-class technical training center in Durham, N.C. Consistently ranked in Training magazine’s “Top 125” companies, Bell and Howell’s award-winning training is also available to our customers. Choose from our standard courses or let us customize a training solution for your business needs.

Intelligent Maintenance & Support

Leveraging cutting-edge tech for superior service.

Troubleshoot in real time with our Technical Assistance Center (TAC) and Network Operations Center (NOC). Our award-winning service app lets our expert field service technicians work with our TAC to quickly repair your equipment. Using IoT-enabled services, advanced diagnostics, and state-of-the-art remote monitoring, we identify and resolve problems before they become issues.

Featured Resources

Infographic

Bell and Howell's Service Organzation

There are literally hundreds of people and dozens of systems that work behind the scenes to support the Bell and Howell technicians that keep you up and running.

Learn more about these people and their tools here.

Read More

Let Us Help

Since 1907, Bell and Howell has leveraged innovative technologies and unrivaled service capabilities to help its customers increase efficiency, reduce costs and improve their customer experience. With a rich history and expertise in mechatronics and workflow efficiency, the company delivers comprehensive automation solutions in retail click-and-collect, pharmaceutical factory intelligence, production mail, and consumer packaging automation.