Automation Services Reimagined
Industrial Equipment Service for all Machinery Needs
Continuous Customer Care, 365 Days a Year
Outstanding service delivery is a pillar of Bell and Howell. Get the service you need, anytime, anywhere.
Learn More About How Bell and Howell Can Optimize Your Production
Bell and Howell Service Agreements are supported by the collective expertise of a dedicated team, backed by hundreds of experienced professionals.
Our Training Program is a Key Differentiator
Award-Winning Technical Expertise that Scales With Your Company
Bell and Howell’s globally recognized training program cultivates a highly skilled and consistently recognized by Training magazine’s APEX Award, our commitment to excellence is further demonstrated through the recognition of our New Hire Mentorship Program. These achievements reflect our ability to efficiently develop and deploy expertise across our workforce, enabling us to seamlessly onboard diverse equipment and products, enhance client satisfaction, and accelerate time to proficiency.
Extensive, Efficient Service Footprint Throughout US and Canada
Hundreds of service personnel and 400+ part stocking locations nationwide
- High density install base results in a highly productive and scalable service team
- Rapid response within 2 hours of nearly every zip code for minimal equipment downtime
- Extensive use of technology with automated Smart Dispatch™ based on numerous factors: skillset, geolocation, availability, SLA
- World-class training program delivers highly competent people to the field, cross training and more
Technical Base
Technical Base Coverage
Extended Service Area
Bell and Howell Headquarters
Technology-Driven, AI-Powered Service Excellence
Bell and Howell’s service capabilities are driven by Integrated 360™, an advanced, AI-enabled platform that leverages real-time data, predictive intelligence, and automated workflows to proactively identify issues, accelerate resolution, and set a new standard for service performance.
- Scalable, cloud-based architecture handling over 20 million transactions
- Sophisticated, industry-leading algorithms refined over years of expertise
- Intelligent escalation for swift issue resolution
- Seamless automated work order creation and real-time tracking
Scalable Service Organization
With one of the largest and most experienced service organizations in the industry, Bell and Howell is uniquely positioned to absorb and adapt to fluctuations in labor and service demand – whether due to seasonal peaks, rapid business growth, or emergency response needs.
Our nationwide highly skilled technician network and advanced technology-driven service platform allow us to scale quickly without compromising service quality. This agility ensures our customers experience minimal downtime, consistent SLA performance, and uninterrupted operations, even during periods of high variability or labor constraints.
Our proactive Integrated 360™ technologies such as SmartOps Dispatch™, Remote 360™ and predictive diagnostics offer a service model that’s not only scalable, but also resilient and future-ready.
Scalable Service Solutions
Advanced Services
Bell and Howell’s innovative service offerings are designed to keep your operations running smoothly and efficiently while maximizing the return on your equipment maintenance plans. From remote monitoring and repair to predictive data analytics and OEM equipment refurbishing, we leverage cutting-edge technology and expertise to maximize uptime, extend equipment life, and reduce unexpected costs. Combined with comprehensive parts management and logistics, our services provide proactive, cost-effective solutions that enhance reliability, optimize maintenance investments, and ensure long-term value.
Advanced Service Solutions
Supporting Services
At Bell and Howell, we empower our customers by providing proactive, tailored support and comprehensive expertise that drives efficiency and success. From round-the-clock call center assistance to detailed serviceability reviews, operator training, and end-to-end project management, our solutions are designed to enhance operational performance and equip businesses for long-term success. Partner with Bell and Howell to experience solutions that prioritize your goals, ensuring your systems run smoothly and your teams are fully equipped to excel.
Supporting Service Solutions
Let's Talk Solutions
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Get in touch to chat about how we can address your automation needs through best-in-class services, equipment, and software.
