Automation Services Reimagined

Industrial Equipment Service for all Machinery Needs

Experts in Mechatronics

Decades of Industry Expertise

Technology Enabled Service

Digital Technology, Data, and Analytics

Geographic Coverage

Trusted Experts Nearby, Anytime

Continuous Customer Care, 365 Days a Year

Outstanding service delivery is a pillar of Bell and Howell. Get the service you need, anytime, anywhere.

Leverage our next-generation support infrastructure to maximize equipment uptime. Our industrial equipment service solutions run the gamut from workforce augmentation to remote monitoring and more. We offer all the services you need to keep your equipment running smoothly – even if you purchased it elsewhere.

Bell and Howell Service Agreements are supported by the collective expertise of a dedicated team, backed by hundreds of experienced professionals.

Our Training Program is a Key Differentiator

Award-Winning Technical Expertise that Scales With Your Company

Bell and Howell’s globally recognized training program cultivates a highly skilled and consistently recognized by Training magazine’s APEX Award, our commitment to excellence is further demonstrated through the recognition of our New Hire Mentorship Program. These achievements reflect our ability to efficiently develop and deploy expertise across our workforce, enabling us to seamlessly onboard diverse equipment and products, enhance client satisfaction, and accelerate time to proficiency.

Extensive, Efficient Service Footprint Throughout US and Canada

Hundreds of service personnel and 400+ part stocking locations nationwide

  • High density install base results in a highly productive and scalable service team
  • Rapid response within 2 hours of nearly every zip code for minimal equipment downtime
  • Extensive use of technology with automated Smart Dispatch™ based on numerous factors: skillset, geolocation, availability, SLA
  • World-class training program delivers highly competent people to the field, cross training and more

Technical Base

Technical Base Coverage

Extended Service Area

Bell and Howell Headquarters

Technology-Driven Service Excellence

Our advanced capabilities are powered by Integrated 360™, our proprietary platform that seamlessly integrates service data, resources, and analytics to deliver unmatched value to our customers.

  • Scalable, cloud-based architecture handling over 20 million transactions
  • Sophisticated, industry-leading algorithms refined over years of expertise
  • Intelligent escalation for swift issue resolution
  • Seamless automated work order creation and real-time tracking

Scalable Service Organization

With one of the largest and most experienced service organizations in the industry, Bell and Howell is uniquely positioned to absorb and adapt to fluctuations in labor and service demand – whether due to seasonal peaks, rapid business growth, or emergency response needs.​

Our nationwide highly skilled technician network and advanced technology-driven service platform allow us to scale quickly without compromising service quality. This agility ensures our customers experience minimal downtime, consistent SLA performance, and uninterrupted operations, even during periods of high variability or labor constraints.​

Our proactive Integrated 360™ technologies such as SmartOps Dispatch™, Remote 360™ and predictive diagnostics offer a service model that’s not only scalable, but also resilient and future-ready.​

Scalable Service Solutions

Advanced Services

Bell and Howell’s innovative service offerings are designed to keep your operations running smoothly and efficiently while maximizing the return on your equipment maintenance plans. From remote monitoring and repair to predictive data analytics and OEM equipment refurbishing, we leverage cutting-edge technology and expertise to maximize uptime, extend equipment life, and reduce unexpected costs. Combined with comprehensive parts management and logistics, our services provide proactive, cost-effective solutions that enhance reliability, optimize maintenance investments, and ensure long-term value.

Advanced Service Solutions

Supporting Services

At Bell and Howell, we empower our customers by providing proactive, tailored support and comprehensive expertise that drives efficiency and success. From round-the-clock call center assistance to detailed serviceability reviews, operator training, and end-to-end project management, our solutions are designed to enhance operational performance and equip businesses for long-term success. Partner with Bell and Howell to experience solutions that prioritize your goals, ensuring your systems run smoothly and your teams are fully equipped to excel.

Supporting Service Solutions

Let's Talk Solutions

No Hassle, No Obligation

Get in touch to chat about how we can address your automation needs through best-in-class services, equipment, and software.