CX Touchpoints

Fully-Integrated, Cloud-Based Omnichannel Solution

CX Touchpoints℠ is a Customer Communications-as-a-Service (CaaS) solution, meaning you pay per customer as you grow. This fixed-price model reduces your overall cost by allowing unlimited communications and unlimited lines of business for one low monthly price. Since the solution is cloud-based, there are no upfront capital costs and no need to create and maintain your own hosting environment.

Product Overview

CX Touchpoints Omnichannel Solution

Empower your organization to retain and delight customers. Improve the timing, accuracy and content of each communication. You can reduce the total cost of delivering a great customer experience with a secure omnichannel solution.

A Guaranteed ROI

CX Touchpoints℠ is a Customer Communications-as-a-Service (CaaS) solution, meaning you pay per customer as you grow. This fixed-price model reduces your overall cost by allowing unlimited communications and unlimited lines of business for one low monthly price. Since the solution is cloud-based, there are no upfront capital costs and no need to create and maintain your own hosting environment.

So, focus on your customers. Let us handle the operational, technical and process aspects of your business’s digital transformation. Our communication tracking ensures that your business operates in a real-time system.

Bell and Howell’s CX Touchpoints℠ Components

At the heart of every CX Touchpoints℠ solution is our one-stop digital CX Omnichannel Services℠ platform. It also provides advanced services to help organizations fill service gaps, streamline migrating restrictive legacy systems, and remove operational obstacles.

CX Omnichannel Services℠

Map and influence the entire customer journey using our fully-integrated omnichannel dashboard. From real-time and legacy analytics, to batch and interactive composition, so you can visualize it all.

CX Onboarding Services℠

Expedite and simplify the migration of legacy, print-based applications with our post-composition function.

CX Print Services℠

Make the digital transformation from internal print-to-mail operations easily, using our full complement of managed print-to-mail and print-on-demand services.

CX Factory Intelligence Services

Capture mail and content information using our IQ and JETVision® technology. The solution centralizes data, and then passes it back to the CX Touchpoints dashboard for end-to-end reporting and business analytics.

CX Address Hygiene Services

Maximize postal savings and dynamically pull user demographic data so you can create enhanced, personalized messaging for any touchpoint.

CX Self Service

Enable the use of conversational user interfaces such as chatbot and artificial intelligence. Additionally, quickly create and roll out white-labeled mobile applications to present content, enable e-Pay services and record every consumer touchpoint.

CX Professional Services

Partner with our expert application designers and solution architects to offset IT resource needs. Fill skill gaps on all aspects of customer communication design at the same time.

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Since 1907, Bell and Howell has leveraged innovative technologies and unrivaled service capabilities to help its customers increase efficiency, reduce costs and improve their customer experience. Boasting a rich history and expertise in mechatronics and workflow efficiency, the company delivers comprehensive automation solutions in retail click-and-collect, pharmaceutical factory intelligence, production mail, consumer packaging automation and omnichannel communication.