Bell and Howell Launches Innovative Analytics Platform to Further Enhance Service Capabilities
BH Analytics 360 transforms data into actionable insights to increase operational efficiencies and provide customers with a competitive advantage
DURHAM, N.C. (September 25, 2018) — Bell and Howell, an industry-leading technology-enabled services and solutions organization, has announced the company’s groundbreaking BH Analytics 360 services. The new Insights-as-a-Service solution allows businesses to capture and transform valuable data into actionable insights to help reduce equipment downtime, increase operational performance and drive analytic-based, business decision-making.
Utilizing the PTC ThingWorx® Industrial Internet of Things (IIoT) platform, Bell and Howell gathers real-time data from IoT-enabled assets and converts these analytics into valuable insights on performance, availability, associate productivity and factors that impact the customer experience. Customers can access these insights through the BH Analytics 360 cloud-based portal, which provides customizable dashboards and reports as well as drill down capabilities to view analytics by timeframe, location, asset, region and more. The BH Analytics 360 platform can also be used with Bell and Howell’s Data Consulting Services to provide business intelligence and custom reports based on any customer’s specific data needs.
“We are applying our proven expertise in mechatronics, robotics and data science methodologies to not only provide robust IoT-enabled data services, but also modify and augment the platform’s capabilities to meet any unique need that a customer may have,” said Dr. Haroon Abbu, Vice President of Data Analytics for Bell and Howell. “In fact, the world’s largest retailer is currently leveraging these services to gain insights on key metrics related to click-and-collect pickup towers.”
With BH Analytics 360, organizations from a wide range of industries can achieve the following:
- Reduce equipment downtime. Remotely monitor and diagnose equipment and utilize data and predictive analytics to determine when a machine will require service to prevent failure.
- Improve employee efficiency. Visualize employee performance, forecast needs through historical data and ensure optimal productivity by identifying problem areas in operations.
- Enhance the customer experience. Boost customer satisfaction and loyalty by improving personalization and data-driven cross-promotions.
- Drive better decision-making. Explore the effectiveness and ROI of new technologies and methodologies before making significant investments.
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About Bell and Howell
Bell and Howell leverages innovative technologies and unrivaled service capabilities to help its customers increase efficiency, reduce costs and improve their customer experience. Boasting a rich history and expertise in mechatronics and workflow efficiency, the company delivers comprehensive automation solutions in retail click-and-collect, pharmaceutical factory intelligence, production mail, and consumer packaging automation. Headquartered in Research Triangle Park, N.C., Bell and Howell is one of the largest and most sophisticated service organizations in North America, with more than 750 service engineers, 24/7/365 customer service and technical support centers, as well as advanced remote monitoring and diagnostic capabilities. For more information, please visit bellhowell.net or follow us on Facebook, Linkedin and Twitter.