We now deliver innovative service and support to the end users of more than 50 manufacturers from all around the globe. We are experts at servicing customers in high-integrity and high-security industries such as banking, insurance, financial services, utilities, federal government agencies, and casinos as well as a number of other industries. We focus on the most effective use of people, processes and technology to provide a seamlessly integrated solution that adapts to your unique requirements.
Having a single service partner for your entire customer base can save your business time and money, compared with managing multiple service providers. And with more than 600 full-time field service personnel, we can be onsite in less than two hours for most U.S. addresses.
We deliver the highest quality of service and best practices to all our partners’ customers. Our highly-trained, certified customer support engineers take the time to learn your customer’s business and grow with you as your technical service needs change. We offer a range of services to streamline operations, raise productivity, improve efficiencies and reduce costs.
Why Partner with Bell and Howell:
- 24/7 North American service and support infrastructure
- Dual-path escalations and call monitoring
- Level 2-3 experts, sustaining engineering
- Substantial U.S. parts stocking network, distribution and logistics
- Access to the Technical Training Center (broad technical and business training programs)
- Customer productivity and continuous improvement programs