Bell and Howell Services has expanded more than 70 years of innovative service and support expertise to more than 50 manufacturers' product lines across North America. Our customers can be found in banking, insurance, financial services, utilities, federal government agencies, casinos, graphic arts and other industries. We focus on the most effective utilization of people, processes and technology for seamlessly integrated solutions.
We deliver the highest quality of service and best practices to all multi-vendor partners. Our highly trained, certified Customer Support Engineers gain an understanding of your business and grow with you as technical support needs change. These field service professionals provide consistent response levels for all the complex electromechanical equipment we maintain. We offer a range of services to streamline operations, raise productivity, improve efficiencies and reduce costs.
Examples of systems supported by Bell and Howell
Print and Mail Production Equipment
When it comes to servicing print and mail production and processing systems, Bell and Howell excels. Our customer service engineers can service virtually any make and model of print and mailroom equipment including Ricoh, Pitney Bowes, Kern, Bowe-Systec, CMC, Neopost, DataCard, Otto Kunnecke, and many others. As true experts in print and mail, our service team can assist operators and supervise in planning and running complex applications, as well as train new operators and keep operations staff up to date on the latest tools and techniques available.
While many OEMs offer service options for their equipment, these options tend to be inflexible, expensive and fail to meet the overall needs of the customer. Bell and Howell offers more tailored solutions including servicing of equipment, consumables such as toner and developer, parts and supplies, refurbished/repaired equipment and leasing options. Bell and Howell supports many OEM brands of printers, including Buskro, IBM, Hewlett-Packard, PSi, Troy, Printronix, Okidata, Océ, Lexmark, Xerox, Lasermax Roll Systems, Mutoh, Ricoh, RISO, RSI, Stralfors, and more.
Why partner with Bell and Howell Services?
- North American service/support infrastructure 24/7
- Customer Care Center – dual-path escalations, call monitoring
- Technical Assistance Center – Level 2-3 experts, sustaining engineering
- National parts stocking network, distribution, and logistics
- Bell and Howell technical training center – Broad technical, business training programs.
- Consistently ranked a Training Magazine’s Top 125 US companies
- Focus on Six Sigma concepts, lean manufacturing techniques
- Customer productivity, continuous improvement programs
Download our Multivendor Service Brochure