Organizations with high customer ratings are typically those that have the most successful learning and development programs. That’s because they realize that continuous education and training is key to having great employees and organizational success.
Training Magazine, the leading business publication for L&D professionals, recently announced the winners for its annual Training Top 125 — companies that achieve excellence in employer-sponsored training and development programs. And 2016 marked the second consecutive year that Bell and Howell achieved this distinction. Winners are evaluated by an outside research company and Training Magazine editors.
Bell and Howell has been ranked in the Top 125 a record 12 times.
Don Bullock, Bell and Howell’s Vice President of Customer Support Services, said the award is a direct result of the company evolving into a premier, flexible and customer-centric organization.
“We have the collaborative ability to deliver innovative service and technology solutions that enrich our customers’ communications and fulfillment,” he said. “This is thanks to our field service team remaining sharp and well-equipped to maintain, repair and optimize the hundreds of systems we support.”
Each of Bell and Howell’s customer service engineers and technical service engineers train in a world-class training center at the company’s Durham, NC headquarters. Additionally, these field service personnel travel to the center to undergo extensive training to become certified proficient on any new system that the company’s service business chooses to support.
The Training Top 125 awards are scheduled to be presented at the Training Conference & Expo on Jan. 30, in San Diego, CA.